DURGESH SHIVRAJ SINGH
Summary
Experienced Assistant Manager in Mashreq Bank's Neobiz Department, specializing in digital transformation, virtual relationship management, and platform banking for SMEs. Expertise in liabilities, business banking, and delivering exceptional digital experiences. Passionate about #smebusiness, #digitaladoption, and #digitalexperience. Strong finance background with a focus on governance, quality monitoring, client servicing, and grievance management for Retail banking portfolios. Confident, creative, and results-driven professional with a proven track record of success. A proactive assistant manager, team builder, and strategic planner, adept at cultivating strong and enduring business relationships.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Mashreq Bank
03.2021 - 09.2023
- Handling Digital Acquisition onboarding team 14 Associate for Corporate Customers (SME)
- Implementation of strategies toward reducing TAT for enhance and smooth onboarding of SME business account Working closely with Digital Product Development team for better client onboarding journey Coordinating with Compliance // Governance and internal control team.
Business Development Officer
MASHREQ BANK
01.2019 - 03.2021
- Developing new business relationship with clients Growing Liabilities book
- Opening new business accounts Working with EFT team and Treasury for Telex Transfers and Forex rates
- Selling Insurance and Investment product . Provide Bancassurance in implementation new products.
- Point of sale (POS) securing and providing Payment gateways solutions
Virtual Relationship Manager
National Bank Of Ras Al Khaimah.
12.2015 - 01.2019
- Handling Customer base of more 2700+ customers
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Classification: Internal Use Growing Liabilities book
- Opening new business accounts Working with EFT team and Treasury for Telex Transfers and Forex rates
- Managing portfolio of more than 116 million AED
Subject Matter Expert
Sutherland Global Services
04.2010 - 07.2015
- Worked with Dell Technical Public and Large Enterprise and Dell India Technical Support Handling USA and Canada customers
- Supervising a team of 10-14 analysts
- Responsible for selling ICT products, including phones, Network Managed Services.
Education
B.S.C - Physics
Jai hind College
2007
H.S.C -
Thakur College of Science &Commerce
2003
S.S.C -
ST Thomas High School
2000
Skills
- Interpersonal Communication
- Financial Analysis
- Staff Development
- Quality Standards
- Staff Supervision
- Business Development Understanding
- Customer Relationship Management
Accomplishments
- Achieved more than 1200 SME Account opening Consecutive for 6 months on a row through effectively strategic plans.
- Actively onboarded more than 8000 SME Account FY 2023.
- Supervised team of 14 staff members.
- Recipient of Mashreq CEO club award 2022.
Reference
References can be provided upon request.
Timeline
Assistant Manager
Mashreq Bank
03.2021 - 09.2023
Business Development Officer
MASHREQ BANK
01.2019 - 03.2021
Virtual Relationship Manager
National Bank Of Ras Al Khaimah.
12.2015 - 01.2019
Subject Matter Expert
Sutherland Global Services
04.2010 - 07.2015
B.S.C - Physics
Jai hind College
H.S.C -
Thakur College of Science &Commerce
S.S.C -
ST Thomas High School
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