DURLAV GURUNG
Summary
Detail-oriented team player with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Spa Manager
Awaken SPA, Atlantis The Palm
2022.08 - 2023.12
- Facilitated trainings for employees on proper use of equipment, hygiene protocols and customer service practices
- Developed staff service and retail goals and guide staff in goal achievement
- Conducted weekly team meetings to discuss progress of goals and objectives set by the Spa Manager
- Scheduled staff and supervised scheduling
- Managed the day-to-day operations of the spa, including ordering supplies and tracking inventory levels
- Perform Spa treatment when needed.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
Spa Supervisor
Awaken SPA, Atlantis The Palm
2015.05 - 2022.07
- Provided exceptional customer service to guests, ensuring all needs were met in a timely and professional manner
- Facilitated comfortable work environment for enabling employees to provide exceptional service
- Directed facility maintenance and repair
- Conducted regular training sessions with employees to provide instruction on new products, services and techniques
- Monitored operations to ensure compliance with applicable health, safety, and hygiene standards
- Perform spa treatment when needed.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
Head Therapist
Awaken SPA, Atlantis The Palm
2012.11 - 2015.04
- Leadership ability to manage a team of massage therapists and ensure quality service delivery
- In-depth understanding of anatomy, physiology related to the practice of massage therapy
- Excellent communication skills with clients to identify their needs and provide best treatment options
- Demonstrated expertise in providing a wide range of massage therapies including Swedish, deep tissue and sports massage
- Strong knowledge of health and safety regulations related to the profession.
Massage Therapist
Awaken SPA, Atlantis The Palm
2010.09 - 2012.10
- Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients
- Educated clients on massage benefits, proper body mechanics and self-care
- Performed deep tissue, Swedish, and sports massage techniques to improve clients' physical health and wellbeing
- Developed an extensive knowledge of skin types and conditions in order to provide tailored skincare advice to customers
- Strong knowledge of health and safety regulations related to the profession.
Massage Therapist
Zaitoon Wellness Spa
2009.04 - 2010.08
- Performed deep tissue, Swedish, and sports massage techniques to improve clients' physical health and wellbeing
- Maintained a clean and professional treatment area at all times
- Provided guidance on lifestyle modifications that can improve overall wellness.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Education
BABTAC
The Product House
Dubai, United Arab Emirates09.2020
CIBTAC, ITEC
Cleopatra Steiner
Dubai, United Arab Emirates04.2008
Business management -
Tribhuvan University
Kathmandu ,Nepal04.2007
High school -
Nobel Academy
Kathmandu, Nepal03.2004
Skills
- Communication Skills
- Opera (Web Browser)
- FORBES Standard oriented
- Customer service excellence
- Spa operations knowledge
- Facility Maintenance
- Health and Safety Regulations
- Time management
- Team leadership
- Upselling services
Certification
- Shiseido - Face and body treatment knowledge
- ESPA - Face and body treatment knowledge
- Clarins -Face and body treatment knowledge
- Dr.Burgener -Face and body treatment knowledge
- Aromatherapy Associates -Face and body treatment knowledge
- Augustine's Bader- Face and body treatment knowledge
- HydraFacial - Face treatment knowledge
- Proverb - Face and body treatment knowledge
- Maison 'D' asa -Face and body treatment knowledge
- 111 Skin - Face treatment knowledge
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Timeline
Assistant Spa Manager
Awaken SPA, Atlantis The Palm
2022.08 - 2023.12
Spa Supervisor
Awaken SPA, Atlantis The Palm
2015.05 - 2022.07
Head Therapist
Awaken SPA, Atlantis The Palm
2012.11 - 2015.04
Massage Therapist
Awaken SPA, Atlantis The Palm
2010.09 - 2012.10
Massage Therapist
Zaitoon Wellness Spa
2009.04 - 2010.08
BABTAC
The Product House
CIBTAC, ITEC
Cleopatra Steiner
Business management -
Tribhuvan University
High school -
Nobel Academy
- Shiseido - Face and body treatment knowledge
- ESPA - Face and body treatment knowledge
- Clarins -Face and body treatment knowledge
- Dr.Burgener -Face and body treatment knowledge
- Aromatherapy Associates -Face and body treatment knowledge
- Augustine's Bader- Face and body treatment knowledge
- HydraFacial - Face treatment knowledge
- Proverb - Face and body treatment knowledge
- Maison 'D' asa -Face and body treatment knowledge
- 111 Skin - Face treatment knowledge
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