DURLAV GURUNG
Summary
Detail-oriented team player with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Spa Manager
Awaken SPA, Atlantis The Palm
08.2022 - 12.2023
- Facilitated trainings for employees on proper use of equipment, hygiene protocols and customer service practices
- Developed staff service and retail goals and guide staff in goal achievement
- Conducted weekly team meetings to discuss progress of goals and objectives set by the Spa Manager
- Scheduled staff and supervised scheduling
- Managed the day-to-day operations of the spa, including ordering supplies and tracking inventory levels
- Perform Spa treatment when needed.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
Spa Supervisor
Awaken SPA, Atlantis The Palm
05.2015 - 07.2022
- Provided exceptional customer service to guests, ensuring all needs were met in a timely and professional manner
- Facilitated comfortable work environment for enabling employees to provide exceptional service
- Directed facility maintenance and repair
- Conducted regular training sessions with employees to provide instruction on new products, services and techniques
- Monitored operations to ensure compliance with applicable health, safety, and hygiene standards
- Perform spa treatment when needed.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
Head Therapist
Awaken SPA, Atlantis The Palm
11.2012 - 04.2015
- Leadership ability to manage a team of massage therapists and ensure quality service delivery
- In-depth understanding of anatomy, physiology related to the practice of massage therapy
- Excellent communication skills with clients to identify their needs and provide best treatment options
- Demonstrated expertise in providing a wide range of massage therapies including Swedish, deep tissue and sports massage
- Strong knowledge of health and safety regulations related to the profession.
Massage Therapist
Awaken SPA, Atlantis The Palm
09.2010 - 10.2012
- Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients
- Educated clients on massage benefits, proper body mechanics and self-care
- Performed deep tissue, Swedish, and sports massage techniques to improve clients' physical health and wellbeing
- Developed an extensive knowledge of skin types and conditions in order to provide tailored skincare advice to customers
- Strong knowledge of health and safety regulations related to the profession.
Massage Therapist
Zaitoon Wellness Spa
04.2009 - 08.2010
- Performed deep tissue, Swedish, and sports massage techniques to improve clients' physical health and wellbeing
- Maintained a clean and professional treatment area at all times
- Provided guidance on lifestyle modifications that can improve overall wellness.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Education
BABTAC
The Product House
Dubai, United Arab Emirates09.2020
CIBTAC, ITEC
Cleopatra Steiner
Dubai, United Arab Emirates04.2008
Business management -
Tribhuvan University
Kathmandu ,Nepal04.2007
High school -
Nobel Academy
Kathmandu, Nepal03.2004
Skills
- Communication Skills
- Opera (Web Browser)
- FORBES Standard oriented
- Customer service excellence
- Spa operations knowledge
- Facility Maintenance
- Health and Safety Regulations
- Time management
- Team leadership
- Upselling services
Certification
- Shiseido - Face and body treatment knowledge
- ESPA - Face and body treatment knowledge
- Clarins -Face and body treatment knowledge
- Dr.Burgener -Face and body treatment knowledge
- Aromatherapy Associates -Face and body treatment knowledge
- Augustine's Bader- Face and body treatment knowledge
- HydraFacial - Face treatment knowledge
- Proverb - Face and body treatment knowledge
- Maison 'D' asa -Face and body treatment knowledge
- 111 Skin - Face treatment knowledge
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Timeline
Assistant Spa Manager
Awaken SPA, Atlantis The Palm
08.2022 - 12.2023
Spa Supervisor
Awaken SPA, Atlantis The Palm
05.2015 - 07.2022
Head Therapist
Awaken SPA, Atlantis The Palm
11.2012 - 04.2015
Massage Therapist
Awaken SPA, Atlantis The Palm
09.2010 - 10.2012
Massage Therapist
Zaitoon Wellness Spa
04.2009 - 08.2010
BABTAC
The Product House
CIBTAC, ITEC
Cleopatra Steiner
Business management -
Tribhuvan University
High school -
Nobel Academy
- Shiseido - Face and body treatment knowledge
- ESPA - Face and body treatment knowledge
- Clarins -Face and body treatment knowledge
- Dr.Burgener -Face and body treatment knowledge
- Aromatherapy Associates -Face and body treatment knowledge
- Augustine's Bader- Face and body treatment knowledge
- HydraFacial - Face treatment knowledge
- Proverb - Face and body treatment knowledge
- Maison 'D' asa -Face and body treatment knowledge
- 111 Skin - Face treatment knowledge
Similar Profiles
Kamal Jit KaurKamal Jit Kaur
Restaurant Hostess at Atlantis The PalmRestaurant Hostess at Atlantis The Palm
Evelyn Mukupe NamakulaEvelyn Mukupe Namakula
Customer Service Representative at ATLANTIS THE PALM HOTELCustomer Service Representative at ATLANTIS THE PALM HOTEL
Himanshu MishraHimanshu Mishra
Guest Service Team Leader at Atlantis The PalmGuest Service Team Leader at Atlantis The Palm