DURVANA AZGAR
Dubai
Summary
Proven Receptionist with a track record of enhancing business operations through expert reception desk management and scheduling. At SHAPOORJI PALLONJI MIDEAST LLC, I streamlined office procedures, significantly improving efficiency. Skilled in bookkeeping and providing a professional presentation, I excel in fast-paced environments, ensuring high levels of customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Receptionist
SHAPOORJI PALLONJI MIDEAST LLC
DUBAI
02.2023 - Current
- Received parcels, routed mail and opened packages for staff.
- Interpreted and explained work procedures and policies to brief staff.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Handled diverse needs for clients in-person, by phone or through email.
- Assisted with coordination of events including booking venues, catering services.
- Ordered office supplies as needed and maintained inventory records.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Performed data entry and other administrative tasks to support departments.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Compiled monthly expense reports for senior management review.
Receptionist
ASTERIX KRAFT WORKS
DUBAI
01.2021 - 01.2023
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Receptionist
FINTREK & INNOVATION
DUBAI
01.2020 - 01.2021
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Receptionist
R TECH SERVICE PRIVATE LIMITED
DUBAI
01.2019 - 01.2020
- Coordinated pick-up and delivery of express mail services.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Responded to inquiries from internal staff members regarding office operations.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Managed company database and ensured the accuracy of contact information.
- Scheduled appointments for clients, customers, and other visitors.
Education
Bachelor of Science - Computer Applications Development
Global Institute of Management And Science.
Bengaluru - KA - IND04-2018
Skills
- Bookkeeping
- Scheduling
- Professional and polished presentation
- Reception desk management
- Business operations
- Mail distribution
Languages
English
First Language
Hindi
Elementary (A2)
A2
Malayalam
Beginner
A1
Timeline
Receptionist
SHAPOORJI PALLONJI MIDEAST LLC
02.2023 - Current
Receptionist
ASTERIX KRAFT WORKS
01.2021 - 01.2023
Receptionist
FINTREK & INNOVATION
01.2020 - 01.2021
Receptionist
R TECH SERVICE PRIVATE LIMITED
01.2019 - 01.2020
Bachelor of Science - Computer Applications Development
Global Institute of Management And Science.
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