Travelling
Duryana Sayed
Dubai,DU
Summary
Strengths & Skills Well versed in MS Office, Internet and Email. Priority based task management. Positive thinking Good communication skills Extrovert with good interpersonal skills Ability to work under pressure and able to meet deadlines. Enjoy working as part of team and equally capable of handling a team. Confident and optimistic. Dedicated and self-reliant. Objectives To obtain a suitable position to further grow my talent, handle responsibilities as a challenge and to create a team spirit in the working environment.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Branch Service Officer
Commercial Bank of Dubai
Dubai
03.2014 - 01.2020
- Communicate with Branch Operations Manager to inform of quality control checks and findings.
- Act as first point of contact in understanding customer’s requirements / inquiries and assisting customers with their banking needs
- Support branch to ensure quality and timely completion of work to facilitate the smooth functioning of the Branch.
- Delivered quality and prompt service with remarkable efficiency by skillfully overseeing daily branch operations.
- Trained new personnel regarding company operations, policies and services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Assistant to the Regional Manager
Commercial Bank of Dubai
Dubai
08.2011 - 03.2014
- Assist the District Manager with daily administrative duties and tasks that include managing an active calendar of appointments; composing and preparing correspondence; itineraries and agendas and compiling documents for meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Keep updates about the policies, procedure and practices within department/ bank to endure consistent adherence.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Branch Coordinator
Commercial Bank of Dubai
Dubai
07.2007 - 07.2011
- Assist Branch Manager in implementing business development strategies for assigned branch and operate the branch in line with company’s procedures and policies
- Assist performance appraisals, promotions, and compensation activities for employees
- Maintain staffs leave record and manage staff requests by coordinating with the HR Administration
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
customer service
DHL worldwide express
10.2004 - 07.2007
- And customs clearance agent (Hub operations)
- Gather and analyses information in order to recommend preventative measures to avoid recurrence of problems with customs to ensure timely clearance of shipments
- Submit monthly report to the service centre manager on the status of the documentation to be submitted to indicate any backlogs so that corrective action can be taken to resolve them
- Maintain an excellent relation with the customs authorities to ensure that all shipments are processed, subject to complete paper work in the shortest possible time thereby leading to customer delight
- Identify and run all new procedures related to customs duty
- Customs clearance to online interface (ACA/EDI)
- Follow customer service procedure as outlined to comply with the ISO procedures and safe working practices
- Handle customer’s objections in a professional manner to maintain the customer’s faith in DHL
- Catering to customers requirements and providing quality service to retain existing customers and gain more the help of good word of mouth
- Respond to any queries relating to customs both from internal and external customers in a timely and professional manner to ensure shipments are processed to achieve optimum clearance times
- Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
DHL worldwide express
01.2004
- Assisting the recruitment team in handling various recruitment activities like organizing interview schedule with the candidates, interviewing the candidates and further short listing for preparing the offer letters
- Maintenance of a comprehensive filing system
- Assisting the HR team in preparing Employee of the Month monthly presentations.
Education
MBA - Human Resources Management
London City College
Dubai 04.2001 -
BBA - International Business
Madonna University
04.2001 -
High School Diploma -
Indian High School
Dubai 05.2003 - 04.2004
Skills
Team Player
Time management
Relationship building
Complaint resolution
Interests
Yoga
Swimming
Reading
Timeline
Branch Service Officer
Commercial Bank of Dubai
03.2014 - 01.2020
Assistant to the Regional Manager
Commercial Bank of Dubai
08.2011 - 03.2014
Branch Coordinator
Commercial Bank of Dubai
07.2007 - 07.2011
customer service
DHL worldwide express
10.2004 - 07.2007
DHL worldwide express
01.2004
High School Diploma -
Indian High School
05.2003 - 04.2004
MBA - Human Resources Management
London City College
04.2001 -
BBA - International Business
Madonna University
04.2001 -