Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Hi, I’m

Dusica Spremic

Operative Manager
Dubai
Dusica Spremic

Summary

My objective is to ideally first and foremost obtain a position within a field that allows me to target my passion and energy, to work in an environment that will challenge and develop my skill set; while allowing me to contribute to the continued growth and success of the organization. I look forward to working with a company that promotes the values they withstand while enabling me to meet and exceed professional and personal goals. I hold ambition coupled with the willingness, ability, and drive as an individual contributor always desiring to learn and challenge my skill set and self in as many ways as possible.


PERSONAL ATTRIBUTES

Motivated, personable professional with excellent client/customer service, communication, and negotiation skills. Diplomatic and tactful with professionals and non-professionals at all levels with the ability to form cooperative working relationships. Courteous, friendly, trustworthy, and polite-mannered.

Organizational skills with the ability to prioritize workload and complete scheduled work on time. Dependable, punctual, self-motivated, and enthusiastic.

Flexible, versatile, and able to maintain a sense of humor under pressure. Demonstrated ability to transcend upon the situation at the time easily. Thrive in deadline-driven environments, with excellent team-building skills.

Overview

6
years of professional experience
3
years of post-secondary education
2
Languages

Work History

Atlantis The Royal
Dubai

Front Office - Host, Assistant
10.2022 - Current

Job overview

  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Corresponded with clients through email, telephone, or postal mail.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved customer problems and complaints.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

University "UNION Nikola Tesla"
Belgrade, Novi Sad

Head Office Assistant
04.2020 - 01.2021

Job overview

  • Organizing the office and assisting associates to optimize processes
  • Sorting and distributing communications promptly
  • Monitor the level of supplies and handle shortages
  • Resolve office-related malfunctions and respond to request issues
  • Maintain trusting relationships with suppliers, customers, and colleagues
  • Perform receptionist duties when needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Jolly Kingdom
Shenzhen

Development Manager
04.2018 - 04.2020

Job overview

  • KPI evaluation of classes standards and employers
  • Supervised team duties related to decision support and business intelligence for business users.
  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
  • Preparing training and team-building activities
  • Talent acquisition and recruitment
  • Designing new programs for the school semester
  • Reaching monthly, quartile, semiannual, and yearly target
  • Setting goals and developing plans for business and revenue growth
  • Designing bonuses for employers
  • Researching, planning, and implementing new target market initiatives
  • Keeping constant relations with clients and gaining new ones
  • Setting goals for the business development team and developing strategies to meet those goals

Yi Chi Share
Shenzhen

Training Team Manager
01.2017 - 03.2018

Job overview

  • KPI evaluation of classes standards and employers
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Preparing training and team-building activities
  • Talent acquisition and recruitment

Education

University "UNION-Nikola Tesla"
Belgrade, Novi Sad, Serbia

Bachelor's Degree from Operative Management
10.2013 - 07.2016

Skills

New hire on-boarding

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Additional Information

1. MARTIAL ARTS, Black Belt 1ST DAN

2. TEFL Certificate

Interests

Painting

Writing

Martial Arts

Timeline

Front Office - Host, Assistant

Atlantis The Royal
10.2022 - Current

Head Office Assistant

University "UNION Nikola Tesla"
04.2020 - 01.2021

Development Manager

Jolly Kingdom
04.2018 - 04.2020

Training Team Manager

Yi Chi Share
01.2017 - 03.2018

University "UNION-Nikola Tesla"

Bachelor's Degree from Operative Management
10.2013 - 07.2016
Dusica SpremicOperative Manager