Farah Khatoon
Dubai,United Arab Emirates
Summary
Results-driven professional with extensive experience in high-pressure aviation environments. Expertise in strict adherence to safety protocols while providing exceptional service. Committed to ensuring on-time performance through precise time management and workflow optimization.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work history
Senior Cabin Attendant
Indigo Airlines
Bengaluru, India
2018.07 - Current
- Led initiatives to enhance passenger comfort through exceptional customer service.
- Guided passengers during turbulence, promoting a reassuring and calm environment.
- Facilitated a more pleasant flight experience for anxious passengers by providing support.
- Oversaw onboard retail sales, increasing airline revenue while maintaining high service standards.
- Elevated passenger satisfaction by addressing individual needs with diligence.
Practitioner
IBM
Kolkata, India
2013.06 - 2018.06
- Facilitated daily operations by managing data entry, order processing, and financial transactions.
- Managed customer interactions by addressing inquiries and resolving complaints via phone, email, or chat for global clients.
- Maintained compliance with service level agreements (SLAs) by executing tasks within established quality timelines.
- Troubleshot common issues by utilising standard operating procedures (SOPs) and knowledge-based tools.
Education
Schooling -
Harrrow Hall
Kolkata, West Bengal, India 1998.04 - 2008.03
High School Diploma -
Albany Hall
Kolkata, West Bengal, India 2008.04 - 2010.03
Bachelor of Arts -
AJC Bose College
Kolkata, West Bengal, India 2010.04 - 2013.03
Skills
- Effective multitasking
- Patience and tolerance
- Time management expertise
- Multilingual communication
- Calm under pressure
Languages
English
Fluent
Hindi
Fluent
Affiliations
- Listening to Songs
- Traveling to New Countries
Timeline
Senior Cabin Attendant
Indigo Airlines
2018.07 - Current
Practitioner
IBM
2013.06 - 2018.06
Bachelor of Arts -
AJC Bose College
2010.04 - 2013.03
High School Diploma -
Albany Hall
2008.04 - 2010.03
Schooling -
Harrrow Hall
1998.04 - 2008.03