Summary
Overview
Work History
Education
Skills
Achievements And Recognitions
Strengths
Hobbies and Interests
Timeline
Generic
Dwij Nowal

Dwij Nowal

Summary

Results-driven Retail Operations Leader with 17+ years of experience in multi-region retail management, central operations, and business development across the fashion, FMCG, and telecom sectors. Expertise in launching and scaling retail formats, optimizing SOPs, and enhancing customer experience. Strong leadership in P&L management, process automation, and expansion strategies, ensuring operational excellence and profitability.

Overview

19
19
years of professional experience

Work History

Manager – Central Operations

John Jacobs (Lenskart)
12.2019 - Current
  • Spearheading retail operations across 40+ stores, managing both offline and online business for premium fashion eyewear
  • Implementing UAE & global retail best practices to optimize operational efficiency
  • Overseeing store openings, SOP compliance, expense control, and workforce management to drive profitability
  • Leading cross-functional teams, ensuring seamless coordination between operations, marketing, and finance
  • Conducting mystery shopping audits & NPS enhancement initiatives to improve customer experience
  • Driving process automation and retail technology adoption to streamline operations

Area Operations Manager (North & South India)

John Jacobs (Lenskart)
05.2018 - 11.2019
  • Managed 20+ stores across North & West India, focusing on revenue growth, process adherence, and staff productivity
  • Achieved 30%+ conversion rate and ensured AOP (Annual Operating Plan) targets were met consistently
  • Led staff hiring, training, and performance evaluation, aligning with brand objectives
  • Conducted competitor benchmarking to refine pricing, promotions, and inventory strategies

Area Operations Manager

J-Mart (Alish Retail Pvt. Ltd.)
05.2017 - 04.2018
  • Managed 15+ FMCG retail stores, overseeing sales, inventory planning, and cost control
  • Ensured optimal stock availability, reducing shrinkage and losses by 18%
  • Developed and executed merchandising strategies to increase footfall and sales

Retail Leadership Roles

Retail & Telecom Industry
01.2006 - 12.2017
  • Led store operations, sales, and customer service across multiple locations
  • Turned underperforming stores into profitable units, exceeding revenue targets
  • Managed corporate sales & retail expansion projects, including new store launches

Education

MBA - Marketing

Jyoti Vidyapeeth University

BBM - Business Management

Janardan Rai Nagar University

Skills

  • Retail Management
  • Retail Chain Oversight
  • Market Growth Strategy
  • New Market Development
  • Sales Growth Strategy
  • Financial Performance Management
  • Customer Experience
  • Retail Excellence
  • Inventory Management
  • Loss Prevention Strategies
  • Process Automation
  • SOP Implementation
  • Team Leadership
  • Training
  • Vendor Negotiations
  • Stakeholder Negotiations

Achievements And Recognitions

  • Best Employee – Backend Operations, 2023, For process automation & cost reduction.
  • Winner – Visionary Award, 2019, Recognized for retail leadership & operational excellence.
  • 4X Best Region Award Winner (TFS), Achieved highest regional sales & customer satisfaction.
  • Launched Aircel’s First Telecom Store at T3 Airport (Delhi), 2011, Received CEO’s Core Team Member Award.
  • Turned Aircel Store Profitable Within 1 Year, Ranked Top 3 Profitable Stores PAN India.

Strengths

  • Analytical Thinking
  • People Leadership
  • Problem-Solving
  • Adaptability

Hobbies and Interests

  • Cricket
  • Singing
  • Traveling

Timeline

Manager – Central Operations

John Jacobs (Lenskart)
12.2019 - Current

Area Operations Manager (North & South India)

John Jacobs (Lenskart)
05.2018 - 11.2019

Area Operations Manager

J-Mart (Alish Retail Pvt. Ltd.)
05.2017 - 04.2018

Retail Leadership Roles

Retail & Telecom Industry
01.2006 - 12.2017

BBM - Business Management

Janardan Rai Nagar University

MBA - Marketing

Jyoti Vidyapeeth University

Similar Profiles

CREATE PROFILE
Dwij Nowal