Salesforce
Dyala Abuhasna
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Data and Account Management
Dubai Design District
07.2021 - Current
- Conducted comprehensive market analysis to identify trends and develop competitive strategies for account growth.
- Worked with sales team to collaboratively reach full occupancy for d3.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Kept detailed records of daily activities through shared business partners database.
- Supported new Account Management Specialists as they acclimated to their roles, serving as a mentor and resource for best practices in the field.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Expanded the client portfolio with proactive prospecting and targeted outreach.
- Served business partners with knowledgeable, friendly support at every stage of leasing and renewals.
- Coordinated with internal teams to facilitate prompt satisfaction of existing and new business partners.
- Recorded accurate and efficient records in customer database.
- Oversaw new business development to generate sales leads.
- Identified new business opportunities through sales, networking, marketing and prospective database leads.
- Trained new employees on customer service, lead process and maintaining a manual data base.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Customer Relation Assistant Manager
Dubai Development Authority
08.2018 - 06.2021
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed clients expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
- Identified and communicated customer needs to enhance the process of the online portal.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Excellent communication skills, both verbal and written.
Patient Relation Team Leader
Al Jalila Children Specialty Hospital
09.2016 - 07.2018
- Educated staff on organizational mission and goals to help employees achieve success.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Devised and implemented processes and procedures to streamline operations.
- Built strong relationships with patients through positive attitude and attentive response.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated customer needs and feedback to drive customer service improvements.
- Held weekly team meetings to inform team members on the hospital news and updates.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Care Supervisor
Cosmesurge And Emirates Clinics
08.2009 - 08.2016
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Optimized workforce scheduling to accommodate fluctuating call volumes, reducing wait times for customers.
- Developed and implemented customer service policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted business' development by building and maintaining relationships with new clients.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Bachelor of Interior Design Engineering -
Ajman University of Science And Technology
Ajman06.2009
Skills
Cross-Functional Collaboration
Campaign execution
CRM Systems
Goal Setting
Customer Relationship Management (CRM)
Teamwork and Collaboration
Data Analytics
Account Management
Documentation And Reporting
Business Development
Business development and planning
Operations
Software
Yardi
Microsoft Office
Languages
Arabic
English
Timeline
Data and Account Management
Dubai Design District
07.2021 - Current
Customer Relation Assistant Manager
Dubai Development Authority
08.2018 - 06.2021
Patient Relation Team Leader
Al Jalila Children Specialty Hospital
09.2016 - 07.2018
Customer Care Supervisor
Cosmesurge And Emirates Clinics
08.2009 - 08.2016
Bachelor of Interior Design Engineering -
Ajman University of Science And Technology
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