Dylan Kay Manzan
Summary
I have a strong background in customer service and team collaboration, demonstrated during my tenure both as a Beauty Advisor and Sales Assistant. I excel in boosting sales and enhancing customer experiences. My proactive approach and ability to meet tight deadlines have consistently contributed to my brand and employers' success.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Sales Assistant
Dubai Duty Free
2025.03 - Current
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
Beauty Advisor
Dubai Duty Free
Dubai
2023.09 - 2025.03
- Consistently arrives at work early and ready to start immediately.
- Cleans work areas and equipment to maintain cleaning standards.
- Makes sure that the daily sales target are met both by my brand and Dubai Duty Free.
- Liaise with merchandising with regard to items that are low and out of stock.
- Makes sure that the planogram is followed.
- Liaise with the concerned departments to make sure that the monthly promotions and stocks are in place on a monthly basis.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Carry out active selling from initial customer greeting.
- Successfully delivered on tasks within tight deadlines.
- Demonstrates respect, friendliness and willingness to help wherever needed.
Sales Assistant
Dubai Duty Free
DUbai
2013.01 - 2023.09
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Receiving items from deliveries and reporting to my supervisor for any discrepancies.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Sales Clerk
Subic Bay Marine Exploratorium
Subic Bay, Philippines
2012.09 - 2013.12
- Boosted product sales by offering selection guidance to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Front Desk Receptionist
Humberto's Hotel
Davao City, Philippines
2009.03 - 2012.04
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Education
Bachelor of Arts - Hotel and Restaurant Management
Philippine Women's College
Davao City, Philippines 2002.06 - 2006.03
Skills
- Team player
- Customer Service
- Merchandising
- Issue resolution
- Excellent communication skills
References
References available upon request.
Timeline
Sales Assistant
Dubai Duty Free
2025.03 - Current
Beauty Advisor
Dubai Duty Free
2023.09 - 2025.03
Sales Assistant
Dubai Duty Free
2013.01 - 2023.09
Sales Clerk
Subic Bay Marine Exploratorium
2012.09 - 2013.12
Front Desk Receptionist
Humberto's Hotel
2009.03 - 2012.04
Bachelor of Arts - Hotel and Restaurant Management
Philippine Women's College
2002.06 - 2006.03