Dze Klovert
Abu Dhabi
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Hotel Akwa Palace to enhance guest satisfaction and maintain a clean, welcoming dining space. Demonstrated ability to resolve complaints and improve loyalty, showcasing effective decision-making and attention to detail.
Overview
2
2
years of professional experience
Work History
Waiter
Hotel Akwa Palace
06.2023 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Advanced Level Certificate - Economics, Geography And History Studies
Mother Charity Comprehensive High School Douala
Douala 08.2022
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Decision-making
- Order management
- Table setting
- Guest relations
- Service prioritization
- Safe food handling
- Dining area maintenance
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Waiter
Hotel Akwa Palace
06.2023 - 12.2024
Advanced Level Certificate - Economics, Geography And History Studies
Mother Charity Comprehensive High School Douala
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