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• Managed a team of drivers for top-notch customer service.
• Adapted tour itineraries according to client interests for personalised experiences.
• Handled vehicle maintenance tasks, guaranteeing optimal performance.
• Demonstrated knowledge of local landmarks, enhancing the tour experience.
• Maintained high standards of cleanliness in all vehicles, ensuring passenger comfort.
• Utilised knowledge of the area to create engaging tour narratives.
• Navigated various routes efficiently, minimising travel time.

Negotiated creative solutions for traffic congestion and roadworks, ensuring timely schedules.

• Coordinated with dispatch team to plan optimal routes, minimising delays and maximising fuel efficiency.
• Supervised a team of drivers, managing duty schedules and performance standards.
• Adapted driving techniques to varying weather conditions, prioritising safety and punctuality.
• Demonstrated flexibility in working hours to accommodate passenger needs.
• Handled emergency situations calmly, implementing first aid and safety procedures.
• Picked up client purchases and managed additional administrative tasks efficiently.
• Maintained vehicle maintenance schedules and booked appointments with manufacturers.

• Collaborated with dispatch and logistics teams to optimise delivery processes and efficiency.
• Provided exceptional customer service, addressing queries and concerns with professionalism.
• Managed re-deliveries or placed items in secure places in the event of unanswered doors.
• Displayed proactive, polite and friendly customer service while delivering packages and maintained excellent customer satisfaction and retention.
• Maintained accurate records of deliveries, collections, and proof of delivery documentation.

• Utilised in-car entertainment and comfort features to create a pleasant travelling environment.
• Maintained outstanding customer stratification by going the extra mile to assist needs and delivering a friendly approach throughout taxi service.
• Kept abreast of local events and traffic updates, planning routes accordingly to avoid disruptions.
• Conducted extensive vehicle safety checks, checking items including breaks, horn, indicator, oil and hazards lights, ensuring excellent and safe working order.
• Assisted passengers with luggage, ensuring a smooth and helpful service from start to finish.
• Recorded journey details and expenses meticulously, contributing to efficient administrative record-keeping.
• Cultivated a friendly and professional relationship with passengers, receiving commendable feedback.