Microsoft Office Suite
PAOLA GWEN B. ALFARO
Administrative Assistant
Dubai,DU
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
Luxury Auto Service Center
Dubai, Dubai
05.2021 - 01.2022
- Administered daily, weekly and monthly report of the received and released vehicles to the managing director
- Manages the insurance documents for submission and for filing.
- Manages the workshop floor plan and coordinate with the service adviser.
- Responsible for the man pooling using indeed account.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled client correspondence and tracked records to foster office efficiency.
- Scheduled office meetings and client appointments for staff teams.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assistant Restaurant Manager
Kuwait Food Company (Americana)-Pizza Hut
Dubai, Dubai
07.2016 - 04.2021
- Performs overall in charge in absence of the Restaurant manager
- Ensures the quality of service and product quality is upon the standards of the company
- Responsible for ordering, inventory and P&L management
- Responsible for in-store team development training of newly promoted supervisor and newly hired staff
- Guarantee achievement of targets on a daily, weekly and monthly basis
- Resolve customer queries and complaints.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
ASSISTANT RESTAURANT MANAGER
Jollibee- JTC Group of Companies
Davao City, Philippines
04.2012 - 02.2016
- Facilitated crew training certification and recertification, service and business channels
- Ensures the quality of service and product quality is upon the standards of the company
- Administered sales and store performance monitoring, store reports and documentations
- Resolve customer queries and complaints
- Responsible for hiring, staffing and people training development.
CASINO DEALER, Star Cruises, Magsaysay Maritime Corporation
Penang, Malaysia
06.2010 - 07.2011
- Ensures that the rules of the games are properly implemented
- Apply rule variations to each member
- Receive, verify and record cash wager
Education
Diploma - Logistics and Supply Chain Management
01.2022 - Current
Bachelor of Science - Hotel and Restaurant Management
06.2007 - 03.2010
Skills
Office administration
Employee training and development
Filing and data archiving
Writing reports
Time management
Administrative support
Customer and client relations
Communication
Team work
Problem-solving
Software
Apple and IOS software (Keynote, Pages)
Entreprise Resource Planning ( Oracle, Crunchtime)
Timeline
FILIPINO INSTITUTE DUBAI - Diploma, Logistics and Supply Chain Management
01.2022 - Current
Administrative Assistant - Luxury Auto Service Center
05.2021 - 01.2022
Assistant Restaurant Manager - Kuwait Food Company (Americana)-Pizza Hut
07.2016 - 04.2021
ASSISTANT RESTAURANT MANAGER - Jollibee- JTC Group of Companies
04.2012 - 02.2016
- CASINO DEALER, Star Cruises, Magsaysay Maritime Corporation
06.2010 - 07.2011
PHILIPPINE WOMEN’S COLLEGE OF DAVAO - Bachelor of Science, Hotel and Restaurant Management
06.2007 - 03.2010