Dave Bolina
Summary
Experienced in education and operations with expertise in event coordination, team leadership, and delivering exceptional customer service. Successfully enhanced visitor engagement and satisfaction through innovative program implementation and workshops. Excels at resource management, data analysis, and collaborating with stakeholders for seamless project execution. Seeking an opportunity to leverage skills in a role prioritizing operational efficiency and educational excellence within the leisure or events industry.
Overview
5
5
years of professional experience
Work History
Senior Educator Executive
Al Baraka Holdings LLC / The National Aquarium
2023.06 - Current
- Designed and delivered learning workshops and interpretive tours, enhancing visitor engagement by 15%
- Collected and analyzed audience participation data, improving the quality and relevance of programs by 20%
- Monitored staff performance and placement, ensuring smooth operations and consistently achieving 90%+ visitor satisfaction
- Collaborated with the Interpretive Experience team, aligning tours with the latest local and international interpretation trends
- Led training sessions, improving team flexibility and ensuring high levels of customer service during peak periods.
- Contributed to school-wide initiatives aimed at improving overall instructional quality, collaborating with colleagues across departments to share resources and expertise.
Operation Team Leader
Bounce Sports Club LLC
2022.09 - 2023.05
- Managed and maintained educational resources, ensuring functionality and availability for all activities
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Oversaw inventory management systems that minimized shortages while maintaining optimal stock levels at all times.
- Supported community outreach initiatives by planning and executing educational events and workshops
- Analyzed guest experience data, providing actionable insights to improve overall satisfaction
Operation Supervisor
Global Village
2019.08 - 2022.07
- Managed daily operations, including scheduling, inventory control, and staff training, leading to zero incidents during major events
- Conducted safety briefings and equipment inspections, ensuring compliance with all safety protocols
- Resolved customer inquiries and complaints, maintaining an average 4.8/5 guest satisfaction rating
- Led special event planning and logistics, successfully coordinating group activities for events with 500+ attendees
- Trained new staff, maintaining a 98% compliance rate with safety guidelines and operational procedures.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Bachelor of Science - Business Administration, Marketing Management
University of Nueva Caceres
Master of Arts - Special Education
University of Nueva Caceres
Naga City, Philippines08.2025
Skills
- Teaching strategies
- Educational leadership
- Special Education
- Scheduling Coordination
- Safety oversight
- Customer relationship development
- Logistics Management
Timeline
Senior Educator Executive
Al Baraka Holdings LLC / The National Aquarium
2023.06 - Current
Operation Team Leader
Bounce Sports Club LLC
2022.09 - 2023.05
Operation Supervisor
Global Village
2019.08 - 2022.07
Bachelor of Science - Business Administration, Marketing Management
University of Nueva Caceres
Master of Arts - Special Education
University of Nueva Caceres
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