Deepti Sringeri Vageeswara Bhatt

• Document Development and Editing: Supporting the development and editing of comprehensive product documentation for consumer, commercial, and IoT products, including monitors and client peripherals. Transforming complex technical information into simple, user-friendly formats using DITA while adhering to company standards.
• Line of Business Lead for Alienware: Leading documentation efforts for the Alienware line of business, emphasizing content strategies and usability methodologies to create top-tier documentation by closely collaborating with Subject Matter Experts and Engineering teams.
• Project Management and Collaboration: Managing the planning, scheduling, and coordination of over 30 projects annually, collaborating with internal and external team members to meet strict deadlines and maintain high-quality standards.
• Content Strategy: Collaborating with diverse team members to develop and implement content strategies that automate daily tasks, reduce development time, streamline processes, and save costs while enhancing document quality.
• Mentoring team members: Mentoring new team members on processes, document creation, editing and leading skills, and tool utilization. Additionally, enhancing team members' skills and efficiency through on-the-job training sessions.
• Standardization of Technical Specifications: As a member of the Universal Naming Convention (UNC) team, collaborated with various stakeholders to standardize technical specifications on dell.com to enhance the customer experience and increase the CSAT score.
• Template Creation and Maintenance: Creating and maintaining common XML template topics and Content Reference (conref) descriptions, saving 60% of document development time and reducing translation costs while retaining the standard across all documents.
• Content Management: Revising existing documents to reflect the latest information post-launch and any feedback received through stakeholders from various portals.
• Video Script Writing: Creating scripts for videos featured on dell.com, covering various products, including client peripherals and monitors.

• Document Development: Supporting the development of high-level and low-level operational documents, operational manuals, and user manuals for the Security Operation Center (SOC).
• Test Case Development: Creating operational test cases for User Acceptance Testing (UAT) and coordinating the execution with the SOC.
• PRD Review: Reviewing, approving, or rejecting Product Requirement Documents (PRDs).
• Identify Operational Requirements: Identify the operational requirements and scope during the product development meetings.
• Impact Analysis: Analyzing infrastructure changes to assess their impact on the SOC and define operational workflows.
• Process Improvement: Identifying and addressing gaps in SOC operational processes and workflows.

• Content Development: Supporting the development of online help content for the cloud-based service application. Implementing conditional text for role-specific help content and generating online help files using WebWorks.
• FRD Review Participation and SME Interviews: Attending FRD meetings to enhance understanding and planning for documentation. Collaborating with Subject Matter Experts to gather relevant content.
• Manual Testing of Online Help: Conducting manual application testing to ensure documentation accuracy.
• Mentoring Team Members: Mentoring team members on process and documentation tools.
• Creating and Reviewing Product UI: Creating and evaluating the product's user interface to improve the usability of text, error messages, and tooltips.
• FAQs and Page Level Help: Creating Frequently Asked Questions and Page Level Help content.
• Documentation Lifecycle: Managing the entire documentation lifecycle from planning to delivery of HTML files.

• Document Development: Supporting the development of Process Manuals and Training Materials.
• Backup Reporting: Sending clients daily, weekly, and monthly backup reports.
• Troubleshooting Reference Guide: Recording reasons for backup failures and troubleshooting steps for further reference.
• Ticket Management: Creating Incidents and Change Tickets for backup failures for further troubleshooting.

• Monitoring Scheduled Backups and Backup Reporting: Monitoring scheduled backups and addressing client-level misses/failures. Sending clients daily, weekly, and monthly backup reports.
• Troubleshooting Reference Guide: Recording reasons for backup failures and troubleshooting steps for further reference.
• AIX Administration: Performing Level 1 administration in AIX and troubleshooting using basic AIX commands.
• Ticket Management: Creating Problem and Change Management tickets (Infoman) and assigning them to the relevant team for further troubleshooting.