Micros
RAVI ADHIKARI
Hospitality Management
Dubai,United Arab Emirates
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
VIP Event Staff
USA Pavilion at Expo 2020
Dubai, Dubayy [Dubai]
09.2021 - 03.2022
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
F&B Attendant
Andaz Capital Gate
Abu Dhabi, Abu Dhabi
10.2016 - 09.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Customer Service Representative
Hankook Korean Restaurant
Abu Dhabi, Abu Dhabi
04.2014 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
Education
High School Diploma -
Shree Mahankal Higher Secondary School
Kathmandu, Nepal 06.2010 - 07.2012
Skills
Complaint resolution
Customer Relations
Time management
Problem-solving skills
Flexible and Adaptable
Interpersonal Communication
Attention to Detail
Software
Microsoft Word
Microsoft Word
Interests
Music
Boxing
Travelling
Reading
Timeline
VIP Event Staff
USA Pavilion at Expo 2020
09.2021 - 03.2022
F&B Attendant
Andaz Capital Gate
10.2016 - 09.2021
Customer Service Representative
Hankook Korean Restaurant
04.2014 - 07.2016
High School Diploma -
Shree Mahankal Higher Secondary School
06.2010 - 07.2012