Eaint Zar Yee

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of venue products, services, and facilities.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Maintained awareness of types of venues available in different locations in Dubai.
• Provided customers with information about availability and pricing.
• Managed online booking inquiries and assisted guests .
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Answered customer telephone calls promptly and appropriately handled needs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees and payments.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Enhanced operational performance and reduced labour expenses by developing and optimizing standard practices.

Motivated and trained employees to maximize team productivity.

Established and updated work schedules to account for changing staff levels and expected workloads.

Created, prepared and delivered reports to various department

Assisted various departments with change by communicating new improvement plans and expectations.

Tracked and analyzed reports to determine needed improvements.

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Balanced hotel accounts at end of day.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Built talented team through hiring and training new associates.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Entered and updated sensitive customer information during check-ins and room changes.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Designed employee work schedules to address complete operational needs.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Maintained consistent positive customer feedback.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Recommended hotel services or amenities that guest may find useful.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.