Easa Mohammed
Restaurant Manager
Summary
Experienced restaurant manager specializing in high-end service, team leadership, and delivering exceptional guest experiences with precision and professionalism. Proven expertise in pre-openings and cultivating strong, professional teams to drive success in the hospitality industry.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
RESTAURANT MANAGER
L'ETO CAFÉ & RESTAURANT
12.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
BRANCH MANAGER
TEN11 COFFEE BOUTIQUE & RESTAURANT
09.2020 - 12.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
ASSISTANT RESTAURANT MANAGER
GASTRONOMICA LLC
11.2018 - 09.2020
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
SUPERVISOR
TODD ENGLISH FOOD HALL
06.2018 - 10.2018
F&B SUPERVISOR
M.H ALSHAYA LLC
06.2015 - 06.2018
FOOD & BEVERAGE SENIOR WAITER
AZADEA GROUP LLC
03.2013 - 06.2015
FOOD & BEVERAGE WAITER
Novotel Hyderabad convention center
06.2012 - 03.2013
Education
Bachelor Degree - Hotel Management
Osmania University
Hyderabad, India 01.2009 - 01.2012
Skills
Expertise in Microsoft software
Operations management
Team Leadership
Health & Safety Compliance
Recruitment
Customer engagement
Upscale Dining Service
Pre Opening
Certification
Person In Charge Advanced (Dubai Municipality)
Timeline
Person In Charge Advanced (Dubai Municipality)
02-2023
GHP Manager (Sharjah Municipality)
12-2022
RESTAURANT MANAGER
L'ETO CAFÉ & RESTAURANT
12.2021 - Current
BRANCH MANAGER
TEN11 COFFEE BOUTIQUE & RESTAURANT
09.2020 - 12.2021
ASSISTANT RESTAURANT MANAGER
GASTRONOMICA LLC
11.2018 - 09.2020
SUPERVISOR
TODD ENGLISH FOOD HALL
06.2018 - 10.2018
F&B SUPERVISOR
M.H ALSHAYA LLC
06.2015 - 06.2018
FOOD & BEVERAGE SENIOR WAITER
AZADEA GROUP LLC
03.2013 - 06.2015
FOOD & BEVERAGE WAITER
Novotel Hyderabad convention center
06.2012 - 03.2013
Bachelor Degree - Hotel Management
Osmania University
01.2009 - 01.2012