EBADULLAH KHAN
Sharjah,SH
Summary
Self-motivated IT Specialist brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead IT Support Administrator
Ahoy DMCC
Dubai, DU
07.2023 - 03.2024
- Developed efficient IT support ticketing system, resulting in 30% reduction in issue resolution time
- Provided advanced IT support, achieving 25% reduction in downtime and 15% improvement in operational efficiency
- Conducted ethical hacking assessments, addressing security vulnerabilities, and reducing potential threats by 20%
- Implemented cybersecurity measures, enhancing organizational security, and achieving 95% compliance with security protocols.
- Assisted in development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
IT Support Engineer
Petrovoll GMBH
Dubai, DU
08.2022 - 07.2023
- Configured software and networking systems, achieving 98% success rate in seamless operations
- Diagnosed and resolved network and software issues systematically, minimizing disruptions by 30% and improving overall system reliability
- Implemented high-level software security systems, fortifying against cyber threats, and reducing security incidents by 25%
- Conducted staff training on new hardware and software, resulting in 15% improvement in user proficiency
- Demonstrated expertise in resolving hardware, software, and networking issues promptly, achieving 90% issue resolution rate
- Applied comprehensive knowledge of LAN and Wireless networks, optimizing connectivity for 25% improvement in reliable performance.
IT Infrastructure Administrator
Lubechem International Industry LLC
Dubai, DU
11.2020 - 06.2022
- Managed Microsoft Office 365, Azure AD, SCCM, and VMware Hyper-V for seamless critical technology operation
- Implemented effective mitigation measures
- Enhanced data security by maintaining and upgrading hardware/software components, resulting in 20% improvement in overall system security metrics
- Achieved 40% cost reduction in unnecessary IT equipment expenses through strategic optimization
- Acted decisively against privacy breaches and malware threats
- Successfully restored critical company data in instances of data loss, showcasing adept data restoration skills with 98% retrieval rate
- Provided comprehensive Levels 1, 2, and 3 support for global system infrastructure, ensuring operational excellence.
IT Support/Coordinator
IT Solutions House
Hyderabad, Sindh
02.2018 - 10.2020
- Facilitated seamless communication and collaboration as principal liaison for external stakeholders in computer technology matters
- Achieved 95% prompt response rate to user requests, providing comprehensive support for operational continuity
- Utilized remote access methodologies
- Troubleshooting and resolving computer system issues for employees and customers
- Contributed to 15% enhancement in networking infrastructure, ensuring 98% rate of robust and uninterrupted services
- Demonstrated expertise in implementing best practices for helpdesk and IT operations, resulting in 30% improvement in security measures, storage solutions, data protection, and disaster recovery protocols.
IT Assistant Manager
Sui Southern Gas Company LTD
Hyderabad, Sindh
01.2016 - 01.2018
- Supervised computer hardware operations, maintaining 98% functionality rate and implementing robust security measures
- Maintained precise inventory, recording 100% of acquisitions transparently, including hardware, software, and manuals
- Executed seamless software operations, achieving 95% error resolution rate, mitigating response time issues by 20%, and ensuring 100% adherence to specifications
- Compiled and presented monthly reports detailing system performance, highlighting concerns, and contributing to application software's seamless operation.
Education
Bachelor of Science - Software Engineering
University of Sindh
Hyderabad, Pakistan12.2017
Skills
- Ethical Hacking
- SEO
- Graphics Designing
- Networking
- MS 365 Administration
- Azure
- Network Administration
- System Administration
- Cyber Security Expertise
- Intune
- Technical Support
- Help Desk Support
- Cyber Security
- Hardware Troubleshooting
- IT Troubleshooting skills
- Networking
- Cloud Computing
- MS 365 Administration
- IT Project Management
Languages
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- Digital Marketing
- Graphics Designing
- Networking
- SEO
- Freelancing
- Ethical Hacking
Timeline
Lead IT Support Administrator
Ahoy DMCC
07.2023 - 03.2024
IT Support Engineer
Petrovoll GMBH
08.2022 - 07.2023
IT Infrastructure Administrator
Lubechem International Industry LLC
11.2020 - 06.2022
IT Support/Coordinator
IT Solutions House
02.2018 - 10.2020
IT Assistant Manager
Sui Southern Gas Company LTD
01.2016 - 01.2018
Bachelor of Science - Software Engineering
University of Sindh
Digital Marketing
Graphics Designing
Networking
SEO
Freelancing
Ethical Hacking
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