Ebenezer Asomani
Sharjah,SH
Summary
Dedicated and results-oriented professional with over 7 years of experience in Fleet Coordination and Customer Service. Proven ability to manage fleet operations, coordinate drivers and logistics activities, and deliver exceptional customer experiences. Skilled in building strong client relationships, resolving complaints, handling operational challenges, and ensuring efficient service delivery. Possesses excellent communication, organizational, decision-making, and problem-solving abilities, with a strong commitment to professionalism and customer satisfaction. Adaptable, detail-oriented, and capable of performing effectively in fast-paced environments while managing multiple priorities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Central Ventilation System
04.2025 - 05.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented service requests and feedback in CRM software to enhance customer experience.
- Collaborated with team members to streamline service processes and improve response times.
- Assisted customers in selecting appropriate ventilation solutions based on individual needs.
- Maintained product knowledge to provide accurate information and recommendations to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Fleet Coordinator
E-solutions Ghana
01.2017 - 03.2024
- Established a clear communication protocol amongst drivers, fostering a supportive work environment that encouraged prompt reporting of issues related to their assigned vehicles.
- Enhanced driver training programs to promote safe driving practices and improve overall fleet safety records.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Coordinated fleet maintenance schedules to ensure optimal vehicle performance and minimize downtime.
Education
Professional Diploma - Database Administration
IPMC University Collage
Accra-Ghana11-2016
Skills
- Fleet Coordination
- Customer Service Excellence
- Communication Skills
- Organizational Skills
- Decision-Making Skills
- Problem Solving
- Adaptability & Flexibility
- Time Management
- Professional Demeanor
- Crisis Management
- Client Relationship Management
- Conflict Resolution
- Route Planning & Optimization
- Driver Coordination & Supervision
- Teamwork & Collaboration
- Multitasking
- Microsoft Office Suite
- Data Entry & Record Keeping
- Attention to Detail
- Sales and Negotiation Skills
Languages
English
Timeline
Customer Service Representative
Central Ventilation System
04.2025 - 05.2026
Fleet Coordinator
E-solutions Ghana
01.2017 - 03.2024
Professional Diploma - Database Administration
IPMC University Collage