SHIDAA ANYEKAI AKO-NAI
Accra
Summary
Competent IT specialist with eight years' experience in the field. Extensive experience in forensic investigation and data analysis. Skilled in network monitoring and security software installation, Knowledgeable of how to identify application vulnerabilities and stop cyberattacks. Committed to working with professionalism, integrity, and a results-oriented mindset., Dedicated to staying abreast of industry best practices and technological advancements.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Associate
KPMG
2023.10 - Current
- Managed IT assets
- Developed and periodically reviewed policies, guidelines, procedures, and standards
- Ensured internal IT security compliance and maintained documentation
- Created awareness on IT equipment security and handling to reduce physical damages
- Managed help desk operations
- Conducted system utilities and software audits
- Provided BitLocker support
- Oversaw change management processes
- Monitored and managed ITS mailbox
- Prepared monthly reports.
Freelance Cyber Security and IT Support Specialist
Self Employed Services
2021.05 - 2023.09
- Developed and implemented security incident reporting policies
- Conducted forensic investigations with FTK Imager, Encase, etc
- Provided web hosting and managed email accounts for clients
- Advised on security scanning and compliance monitoring
- Recommended enterprise information security standards
- Analyzed and resolved technical problems at client sites
- Conducted security reviews for clients.
- Delivered onsite technical support for over 30 employees.
Infrastructure Support Officer
Ghana Community Network Services Limited (GCNET)
2017.07 - 2021.05
- Lead hardware/software installations, maintenance, and repairs per policy
- Conducted routine system and software audits to detect and prevent issues
- Managed business applications and network infrastructure, including firewalls, ERP software, servers, and switches
- Led team deploying GRA proprietary software (TRIPS) nationwide
- Ensured IT systems were online for business operations
- Provided end-user support and applications training to GRA and RGD staff
- Monitored connectivity between local sites and data centers for optimal service
- Managed IT infrastructure and TRIPS applications in over 20 sites
- Configured routers and switches in multiple GRA offices for consistent service
- Managed local datacenter operations, including security, power, cooling, and environmental monitoring.
Education
MSC. Cyber Security and Digital Forensics - MSc. Cybersecurity And Digital Forensic
KNUST
KUMASI GHANA05.2021
Postgraduate Certificate in CISA - CISA
AITI-KACE
ACCRA GHANA06.2018
BSC. Information Technology - BSc. Information Technology
Pentecost University
ACCRA GHANA06.2015
Post Graduate Certificate in Project management -
Graduate Training Institute
ACCRA04.2013
Skills
- IT Infrastructure Management
- Cybersecurity
- Network Administration
- IT compliance regulation
- IT Risk Assessment
- Cloud Computing Expertise
- Information Security
- Technical Writing
Certification
- CCNA
- ITIL V4 Foundation
- AWS Cloud Practioner
Timeline
Associate
KPMG
2023.10 - Current
Freelance Cyber Security and IT Support Specialist
Self Employed Services
2021.05 - 2023.09
Infrastructure Support Officer
Ghana Community Network Services Limited (GCNET)
2017.07 - 2021.05
MSC. Cyber Security and Digital Forensics - MSc. Cybersecurity And Digital Forensic
KNUST
Postgraduate Certificate in CISA - CISA
AITI-KACE
BSC. Information Technology - BSc. Information Technology
Pentecost University
Post Graduate Certificate in Project management -
Graduate Training Institute
- CCNA
- ITIL V4 Foundation
- AWS Cloud Practioner
Languages
English
French (Beginner Level)
References
Available upon request
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