EBIN SAJU
Customer Service Executive
Dubai
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Housekeeping Executive Dubai Metro
Transguard Group
10.2022 - Current
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
Customer Service Representative
Kerala vision broadband
01.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
Sales Executive
Asad Book Centre
06.2018 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
M.COM - Commerce
Indira Gandhi National Open University
12.2018 - 12.2020
B.com - Commerce
Mahatma Gandhi University
06.2015 - 05.2018
Higher Secondary - Commerce
Infant Jesus H.S.S
06.2011 - 05.2013
Skills
Team Collaboration
Customer Service
Company policy adherence
Active Listening
Problem-solving abilities
Attention to Detail
Ethical Leadership
Languages
English
Malayalam
Tamil
Hindi
Certification
MS office Training - 6 months
Timeline
Housekeeping Executive Dubai Metro
Transguard Group
10.2022 - Current
Customer Service Representative
Kerala vision broadband
01.2020 - 01.2021
M.COM - Commerce
Indira Gandhi National Open University
12.2018 - 12.2020
Sales Executive
Asad Book Centre
06.2018 - 07.2019
B.com - Commerce
Mahatma Gandhi University
06.2015 - 05.2018
Higher Secondary - Commerce
Infant Jesus H.S.S
06.2011 - 05.2013