EBIN SAJU
Dubai,UAE
Summary
Customer-focused professional with background in delivering exceptional service in fast-paced environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills. Skilled in building rapport and maintaining positive client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Security guard
Transguard Group LLC
Dubai, United Arab Emirates
04.2025 - Current
- Controlled crowds during peak hours with effective communication techniques.
- Responded to emergencies with swift action, prioritising safety of personnel.
- Reported any suspicious behaviour promptly to the management team.
- Provided excellent customer service, assisting visitors with directions or inquiries.
Housekeeping Executive Dubai Metro
Transguard Group
10.2022 - 04.2025
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
Customer Service Representative
Kerala vision broadband
01.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
Sales Executive
Asad Book Centre
06.2018 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
M.COM - Commerce
Indira Gandhi National Open University
12-2020
B.com - Commerce
Mahatma Gandhi University
05-2018
Higher Secondary - Commerce
Infant Jesus H.S.S
05-2013
Personal Information
Languages
English
Malayalam
Tamil
Hindi
Certification
- MS office Training - 6 months
- [Employee of the month], [Transguard Group] - [feb 2024]
Timeline
Security guard
Transguard Group LLC
04.2025 - Current
Housekeeping Executive Dubai Metro
Transguard Group
10.2022 - 04.2025
Customer Service Representative
Kerala vision broadband
01.2020 - 01.2021
Sales Executive
Asad Book Centre
06.2018 - 07.2019
M.COM - Commerce
Indira Gandhi National Open University
B.com - Commerce
Mahatma Gandhi University
Higher Secondary - Commerce
Infant Jesus H.S.S
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