EBIN THOMAS
Sharjah
Summary
Experienced with managing front desk operations and delivering high-level customer service. Utilizes organizational skills to maintain smooth office workflows and processes. Track record of effective communication and teamwork in dynamic environments.
Overview
7
7
years of professional experience
Work History
FRONT OFFICE EXECUTIVE
TRISTAR GROUP OF HOTELS
08.2022 - 12.2024
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
GUEST SERVICE ASSOCIATE
CROWNE PLAZZA
10.2021 - 07.2022
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
INDUSTRIAL TRAINEE ON HOTEL MANAGEMENT
TAJ MALABAR RESORT AND SPA
10.2019 - 01.2020
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
FRONT OFFICE ASSOCIATE
TRISTAR GROUP OF HOTELS
08.2017 - 09.2021
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Education
BSC HOTEL MANAGEMENT AND CATERING SCIENCE -
Madurai Kamaraj University
11.2020
HIGHER SECONDARY - undefined
Directorate of Higher Secondary Education Kerala
03.2017
HIGH SCHOOL - undefined
Directorate of General Education Kerala
03.2015
Skills
- Skilled in Microsoft Office tools
- Effective team management
- Effective communication
- Skilled in digital applications
- Quality control assessment
- Inventory management
- Document management
- Customer engagement
- Effective time management
- Analytical problem solving
- Effective organizational skills
LANGUAGE SKILLS
Mother tongue(s): MALAYALAM
Other language(s): ENGLISH
Timeline
FRONT OFFICE EXECUTIVE
TRISTAR GROUP OF HOTELS
08.2022 - 12.2024
GUEST SERVICE ASSOCIATE
CROWNE PLAZZA
10.2021 - 07.2022
INDUSTRIAL TRAINEE ON HOTEL MANAGEMENT
TAJ MALABAR RESORT AND SPA
10.2019 - 01.2020
FRONT OFFICE ASSOCIATE
TRISTAR GROUP OF HOTELS
08.2017 - 09.2021
HIGHER SECONDARY - undefined
Directorate of Higher Secondary Education Kerala
HIGH SCHOOL - undefined
Directorate of General Education Kerala
BSC HOTEL MANAGEMENT AND CATERING SCIENCE -
Madurai Kamaraj University
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