Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic
EBIN THOMAS

EBIN THOMAS

Sharjah

Summary

Experienced with managing front desk operations and delivering high-level customer service. Utilizes organizational skills to maintain smooth office workflows and processes. Track record of effective communication and teamwork in dynamic environments.


Overview

7
7
years of professional experience

Work History

FRONT OFFICE EXECUTIVE

TRISTAR GROUP OF HOTELS
08.2022 - 12.2024
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

GUEST SERVICE ASSOCIATE

CROWNE PLAZZA
10.2021 - 07.2022


  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

INDUSTRIAL TRAINEE ON HOTEL MANAGEMENT

TAJ MALABAR RESORT AND SPA
10.2019 - 01.2020
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Supported team in industrial work completion, gaining experience in cross-functional positions and processes.

FRONT OFFICE ASSOCIATE

TRISTAR GROUP OF HOTELS
08.2017 - 09.2021
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Managed reservation system, accurately inputting bookings and managing cancellations or changes.
  • Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Answered calls to take messages or redirect calls to appropriate colleagues.

Education

BSC HOTEL MANAGEMENT AND CATERING SCIENCE -

Madurai Kamaraj University
11.2020

HIGHER SECONDARY - undefined

Directorate of Higher Secondary Education Kerala
03.2017

HIGH SCHOOL - undefined

Directorate of General Education Kerala
03.2015

Skills

  • Skilled in Microsoft Office tools
  • Effective team management
  • Effective communication
  • Skilled in digital applications
  • Quality control assessment
  • Inventory management
  • Document management
  • Customer engagement
  • Effective time management
  • Analytical problem solving
  • Effective organizational skills

LANGUAGE SKILLS

Mother tongue(s): MALAYALAM
Other language(s): ENGLISH

Timeline

FRONT OFFICE EXECUTIVE

TRISTAR GROUP OF HOTELS
08.2022 - 12.2024

GUEST SERVICE ASSOCIATE

CROWNE PLAZZA
10.2021 - 07.2022

INDUSTRIAL TRAINEE ON HOTEL MANAGEMENT

TAJ MALABAR RESORT AND SPA
10.2019 - 01.2020

FRONT OFFICE ASSOCIATE

TRISTAR GROUP OF HOTELS
08.2017 - 09.2021

HIGHER SECONDARY - undefined

Directorate of Higher Secondary Education Kerala

HIGH SCHOOL - undefined

Directorate of General Education Kerala

BSC HOTEL MANAGEMENT AND CATERING SCIENCE -

Madurai Kamaraj University
EBIN THOMAS