Ebrahim EL-Akkad
Cairo
Summary
Detail-oriented financial professional specializing in cash handling and customer relationship management. Proven track record in managing transactions and maintaining accurate cash drawer balances, enhancing operational efficiency. Supports branch operations through effective documentation and adherence to compliance standards.
Overview
7
7
years of professional experience
Work History
Universal Teller
Bank ABC
04.2025 - Current
- Cash Handling & Transactions.
- Balancing cash drawer at the end of the day.
- Opening accounts & assisting with loan applications.
- Managing External & internal transfers, Cheque deposits & workflow.
- Handling complaints and resolving issues.
- Handling trading.
- Informing customers about available financial services, credit cards, loans, and investment options.
- Assisting customers with digital banking tools such as mobile banking and transactions.
- Supporting branch operations & Supporting audits with accurate documentation.
Customer Service Representative
ALEXBANK
06.2026 - 06.2026
- Assisting customers with account inquiries and banking transactions.
- Handling customer requests and resolving service issues.
- Promoting banking products and services.
- Ensuring compliance with bank procedures and documentation requirements.
- Maintaining high customer satisfaction standards.
Bank Teller
Bank ABC
02.2024 - 04.2025
- Processing deposits, withdrawals, and payments accurately.
- Maintaining and balancing cash drawer daily.
- Customer Service & Relationship Management.
- Providing frontline customer service and resolving inquiries.
- Verifying customer identity and transaction details.
ACCOUNTANT & SALES EXECUTIVE
Freddo Refrigeration
07.2023 - 12.2023
- Financial reporting, Managing invoices, payments & collections
- Budgeting & forecasting
- Identifying areas for cost reduction
ASSISTANT PRODUCER
Media Hub
08.2022 - 05.2023
HR, ACCOUNTING, OPERATIONS & SALES INTERN
RushBrush
08.2019 - 08.2021
Education
Bachelor's degree - commerce & business administration
FUTURE UNIVERSITY IN EGYPT
01-2023
Skills
- Financial Reporting
- Credit and Loan processing
- Cross selling financial products
- Customer relationship management
- Cash management
- Customer service
- Project Management
- Communication Skills
- Microsoft Office
Websites, Portfolios and Profiles
https://www.linkedin.com/in/ebrahim-el-akkad-3a0833283/
Languages
Arabic
First Language
English
Advanced
C1
French
Elementary
A2
Timeline
Customer Service Representative
ALEXBANK
06.2026 - 06.2026
Universal Teller
Bank ABC
04.2025 - Current
Bank Teller
Bank ABC
02.2024 - 04.2025
ACCOUNTANT & SALES EXECUTIVE
Freddo Refrigeration
07.2023 - 12.2023
ASSISTANT PRODUCER
Media Hub
08.2022 - 05.2023
HR, ACCOUNTING, OPERATIONS & SALES INTERN
RushBrush
08.2019 - 08.2021
Bachelor's degree - commerce & business administration
FUTURE UNIVERSITY IN EGYPT