Mary Joy Porciuncula
Certified Nursing Assistant / Sales
Al Hamriya Palace Burjuman
Summary
Results-driven Sales Team Leader with proven experience motivating teams, exceeding sales targets, and building strong client relationships. Certified Nursing Assistant (CNA) with hands-on experience providing compassionate patient care and supporting clinical teams. Brings a unique blend of leadership, communication, and empathy, with the ability to perform effectively in both fast-paced sales environments and patient-centered healthcare settings.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Travel Consultant / Team Leader
Pinas Tourism
01.2024 - Current
- Handles and monitor daily, weekly, and monthly performance of each team member.
- Conduct coaching sessions, performance reviews, and PIP (Performance Improvement Plan) discussions when needed.
- Ensure smooth workflow and that team members follow SOPs (Standard Operating Procedures).
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Representative
Concentrix
09.2020 - 05.2023
- Handles members with their eBay account (billing, cases, appeal, buying and selling accounts) with shifting schedule and under different channels as phones, chats and emails support.
Reservation Sales Specialist
Intercontinental Hotels Group
01.2020 - 08.2020
- Take hotel reservations, changes and cancellation worldwide with efficient service driven by guest’s needs.
- Navigate multiple web-based systems while managing various work streams to provide travel advice and solutions.
Customer Service Representative
SITEL
02.2019 - 01.2020
- Handles international credit card accounts queries with billing and account updates.
Private Caregiver
HomeCare
08.2018 - 11.2018
- Assisting with daily activities in daily living such as bathing, dressing, grooming and toileting
- Providing support with transferring , walking and using mobility aid such as walker and wheel chair
- Administering medications as prescribed by a healthcare professional and keeping track of medication schedules.
- Planning and preparing nutritious meals according to dietary restrictions and preferences
Education
Bachelor of Science in Secondary Education - Mathematics
University of Baguio
01.2018
High School - undefined
Baguio City National High School-Rizal Annex
01.2013
Elementary School - undefined
Tuding Elementary School
01.2008
Nursing Assistant - Certified Nursing Assistant
Infinity Intellect Education Services LLC
Bur Dubai, United Arab Emirates 04.2001 -
Skills
Communication skill
Certification
Certified Nursing Assistant
References
- Abigail Serrano, Team Leader at Pinas Tourism, +971 50 392 1952
- Michelle Mangaluz, Sales Agent at Melodica, +971 50 215 2911
- Rico Jalong, Team Leader at Pinas Tourism, +971 50 392 1925
Timeline
Certified Nursing Assistant
12-2025
AMCA Passer
12-2025
Travel Consultant / Team Leader
Pinas Tourism
01.2024 - Current
Customer Service Representative
Concentrix
09.2020 - 05.2023
Reservation Sales Specialist
Intercontinental Hotels Group
01.2020 - 08.2020
Customer Service Representative
SITEL
02.2019 - 01.2020
Private Caregiver
HomeCare
08.2018 - 11.2018
Nursing Assistant - Certified Nursing Assistant
Infinity Intellect Education Services LLC
04.2001 -
High School - undefined
Baguio City National High School-Rizal Annex
Elementary School - undefined
Tuding Elementary School
Bachelor of Science in Secondary Education - Mathematics
University of Baguio