Maroua El Meziani
Administrative Associate And Facilities Coordinator
Dubai,DU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.
Highly trained administrative assistant with 8 years of experience in Administration. Deeply knowledgeable in office administration.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Neuron
United Arab of Emirates, Dubai
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
- Demonstrate accuracy in processing client policy modifications based on the data given.
- Verify new customers coverage and present policyholders with proof of insurance paperwork.
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
Administrative Associate & Facilities Coordinator
Cigna Insurance Middle East
United Arab of Emirates, Dubai
10.2018 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Arranged rapid office equipment repair and maintenance with vendors.
- Managed filing system, entered data and completed other clerical tasks.
- Managing calendars to strategically coordinate meetings, appointments and events.
- Maintained clean reception area to promote positive, professional environment for clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Space allocation for new joiners and for all departments if there is any change by the management.
- Facilities induction for new joiners.
- Removing hazardous materials from all areas accessible to employees and guests.
- Arrange for regular maintenance of equipment and internal systems (e.g. heating system, alarms, security cameras).
- Check rooms and furniture to identify needs for repairs or renovations
- Restock office and kitchen supplies.
- Design and oversee the schedule for cleaning and disinfecting the building.
- Monitor activities that happen outside the building, such as proper waste disposal and recycling.
- Fix minor malfunctions in office equipment.
- Coordinate office and parking space allocation.
- Keep track of regular and ad-hoc facility expenses.
- Conduct market research and compare costs and benefits when evaluating new vendors.
- Maintain an updated record of invoices from external partners (e.g. suppliers, insurance agents, security guards).
- Research new services and appliances to facilitate operations
- Ensure compliance with health and safety regulations.
Receptionist & Contracting Specialist & PRO
Damana (Saudi Arabian Insurance)
United Arab of Emirates, Dubai
11.2016 - 10.2018
- Researching applicable laws and remaining abreast of changes to ensure insurance documents comply with regulations.
- Drafting contracts using language that accurately reflects applicable regulations and the insurance company's underwriting strategies.
- Reviewing proposed contracts to identify anything in the language that might create a liability for the company later on.
- Periodically reviewing and updating the language used across all insurance products to ensure it is consistent and accurate.
- Creating and updating the forms the insurance company and its customers use on a regular basis to ensure accuracy and consistency.
- Liaising with the insurance company’s legal team to finalize important insurance contracts and other documents used by the company and its customers.
- Greet clients and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
- Announcing clients as necessary.
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Preparing meeting and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding, and screening phone calls.
- Sorting and distributing mail.
- Hiring, managing, and developing the junior administrative team.
- Provide excellent customer service.
- Scheduling appointments.
- Obtain new employment visas / work permits for all expatriate employees.
- Monitor and renew employee residence permits.
- Obtain new residence visas for dependants of employees.
- Facilitate renewal of residence visas for dependants.
- Facilitate obtaining and renewal of Expatriates passports for employees and dependants.
- Facilitate and follow-up cancellation of visas for employees and dependants.
- Facilitate complex medical / police procedures on event of death of any employee or next to kin.
- Liaise with embassies / foreign diplomatic missions to enable business visits.
- Liaise with UAE Immigration dept. in obtaining business entry visas for global business visitors.
- Administer company and joint venture companies’ licenses and tax remittances with various UAE govt. authorities viz., Economic Department, Municipality, Chamber of Commerce and Ministry of Finance & Industries etc.
- Provide expert advice to business and employees on all visa formalities and all other gov’t related procedures.
- Accountable in maintaining accurate records for all above services.
- The ever-changing government rules and regulations requires the post-holder to be abreast of updates on information / documents and at times certain jobs have to be tacked efficiently without much notice.
- Any TO-DO-NOW jobs always have to be evaluated, prioritized and accomplished at short notices.
HR Administrator
SNJH
Morocco, Sale
05.2013 - 03.2015
- Forming and maintaining employee records.
- Updating databases internally, such as sick and maternity leave.
- Preparing and amending where necessary HR documents, i.e. employment contracts.
- Reviewing and renewing company policies and legal compliance.
- Communicating with external partners.
- Being the first point of contact for employees on any HR related queries.
- Assisting with payroll by providing the department with relevant employee information, i.e. holiday and sick days taken.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits and other details.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Personal Assistant
Biobact S.A.R.L
Morocco, Rabat
12.2011 - 01.2013
- Schedule meetings and manage calendars
- Answer phone calls and emails and take messages
- Take accurate and comprehensive notes at meetings
- Help with daily time management
- Run errands as requested
- Plan travel, including flights, accommodation and ground transportation
- Coordinate events and speaking engagements
- Draft correspondence such as emails and letters
Education
High School Diploma -
The 6th of October University
Egypt 01.2010 - 06.2012
Skills
Creativity Interpersonal Skills Critical Thinking Problem Solving Public Speaking Customer Service Skills Teamwork Skills Communication Collaboration Active Listening Adaptability Negotiation Conflict Resolution Empathy Customer Service Decision Making Management Leadership skills Organization Language skills Administrative skills
Timeline
Customer Service Representative
Neuron
02.2021 - Current
Administrative Associate & Facilities Coordinator
Cigna Insurance Middle East
10.2018 - 01.2021
Receptionist & Contracting Specialist & PRO
Damana (Saudi Arabian Insurance)
11.2016 - 10.2018
HR Administrator
SNJH
05.2013 - 03.2015
Personal Assistant
Biobact S.A.R.L
12.2011 - 01.2013
High School Diploma -
The 6th of October University
01.2010 - 06.2012