Minojan Thamaraichelvan
Burdubai
Summary
My career objective is to work in a progressive organization where my skills will be utilized and developed while responsibilities and achievement in customer service. Highly motivated and enthusiastic with over several years' experience within the sales industry. Extensive back ground in English, marketing and customer service. Exceptional communication skills at all level both verbal and written comfortable interacting professionally and effectively with customer to ensure as their satisfactions achieved. Works well under pressure as a leader or within a team environment whilst consistently achieving KPIS above expectation.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
BAUHAUS & WILSON STORE
01.2024 - 05.2025
- Greeted and assisted hundreds of daily customers from diverse backgrounds with high standards of service.
- Led a team of associates in achieving monthly sales KPIs and delivering an exceptional shopping experience.
- Maintained professional appearance and discipline while ensuring a welcoming environment.
- Acted as a point of contact for escalated customer inquiries and problem-solving.
- Led and motivated the team to achieve store KPIs, including conversion, ATV, and UPT targets.
- Conducted daily team briefings to align staff on promotions, customer service focus, and visual standards.
- Assisted in preparing weekly sales and customer feedback reports for store management review.
- Supported the Planet VAT refund process by managing digital claim submissions and verifying invoices and travel documents.
- Maintained accurate data entry and reconciliation of VAT refund transactions in line with UAE compliance standards.
SENIOR CUSTOMER SERVICE ASSOCIATE
Sun and Sand Sports (GMG)
08.2022 - 01.2024
- Supervised staff in providing efficient, friendly service to customers in a high-traffic sports retail outlet.
- Supported onboarding, training, and ongoing coaching of new employees.
- Managed customer queries, returns, and complaints swiftly and diplomatically.
- Helped ensure floor safety and cleanliness.
- Oversaw daily stock movement and collaborated with logistics to ensure timely replenishment.
- Developed monthly performance reports for associates and suggested development plans based on KPIs.
CUSTOMER SERVICE ASSOCIATE
Sun and Sand Sports (GMG)
03.2021 - 07.2022
- Delivered on sales targets while maintaining high standards in store presentation and customer care.
- Promoted team collaboration and accountability in day-to-day service delivery.
- Promoted seasonal products through in-store displays and ensured visual merchandising met brand guidelines.
- Actively supported CRM implementation by collecting customer data and ensuring accurate input for marketing campaigns.
- Led and motivated the team to achieve store KPIs, including conversion, ATV, and UPT targets.
- Assisted overseas customers with Planet VAT refund submissions, ensuring accurate data entry, document verification, and compliance with UAE refund regulations.
Customer Service Executive
PPT Express Couriers
01.2017 - 02.2021
- Handled inbound and outbound parcel coordination, resolving customer queries related to delivery, delays, and tracking.
- Managed a high volume of customer interactions daily, ensuring quick resolutions and service satisfaction.
- Coordinated with delivery teams and warehouse staff to ensure accurate and timely parcel dispatch.
- Maintained records of delivery statuses, complaints, and resolutions for internal reporting.
Team Leader
Cobra Waste Management
01.2013 - 01.2017
- Managed daily operations, supervised teams, and ensured health and safety compliance valuable for structured environments.
- Coordinated with local councils for timely collection schedules and regulatory compliance.
- Led safety drills and trained team members in emergency response and waste handling protocols.
Education
HIGH SHCOOL DIPLOMA -
CH ANDIMUNAI GOVT TAMIL MAHA VIDYALAYA
Sri Lanka01.2012
ODINARY LEVEL -
CH ANDIMUNAI GOVT TAMIL MAHA VIDYALAYA
Sri Lanka01.2010
Skills
- Customer Service Excellence
- Team Leadership & Coaching
- Multilingual Communication
- Handling Customer Complaints
- Active Listening & Cultural Awareness
- Inventory & POS System
- Professional Grooming Standards
- Conflict Resolution
- Flexibility with Shifts
Languages
English (Fluent)
Tamil (Native)
Sinhala (Fluent)
Achievements
- 4th Place - Bodybuilding Stage Performer, Sri Lanka (2021)
- Professional fitness coaching (freelance)
Disclaimer
I hereby certify that the information provided is true and correct to the best of my knowledge and belief. I am available to join immediately and committed to delivering high-quality service.
Personal Information
- Visa: VISIT VISA
- Passport Number: P0045463
- Availability: immediate
- Visa Status: Visit Visa
- ID Type: passport
- ID Number: P0045463
- Nationality: Sri Lankan
Timeline
CUSTOMER SERVICE OFFICER
BAUHAUS & WILSON STORE
01.2024 - 05.2025
SENIOR CUSTOMER SERVICE ASSOCIATE
Sun and Sand Sports (GMG)
08.2022 - 01.2024
CUSTOMER SERVICE ASSOCIATE
Sun and Sand Sports (GMG)
03.2021 - 07.2022
Customer Service Executive
PPT Express Couriers
01.2017 - 02.2021
Team Leader
Cobra Waste Management
01.2013 - 01.2017
HIGH SHCOOL DIPLOMA -
CH ANDIMUNAI GOVT TAMIL MAHA VIDYALAYA
ODINARY LEVEL -
CH ANDIMUNAI GOVT TAMIL MAHA VIDYALAYA