Mohammed Ali
Automobile Service And Sales Professional
Dubai,DU
Summary
Automobile Professional with technical knowledge and customer centric approach.Over 10 years of experience working with all aspects of automobile business starting from parts to high end luxury car sales.
Overview
11
11
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Showroom Sales Assistant
Elite Cars group
Dubai
01.2021 - Current
- Sales stock maintainence of above 200 cars in multiple storage and showrooms and service of required vehicles.
- Managing display of latest models with latest specsheets and updating prices .
- Contacting multiple dealer and maintaining service and warranty records
- managing inventory of existing cars and making them ready for sale
- inspecting required repairs and managing in low cost
- Modification and upgrade of specification as per request
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increase
Service Advisor
Alex Renner Motors
Dubai
01.2020 - 01.2021
- Service advisor for one of the largest independent European luxury car maintenance workshop specializing in Porsche,Ferrari,Maserati,Bentley and Rolls Royce
- Upsell as per requirement for warranty and accessories including modification packages and performance upgrades
- Performing pre sales inspection for cars and providing in detail report about car condition and preparing estimate
- Engaging with customers in all available social media platforms and advising on repair related queries
- Attending track day events and engaging with existing and new customers for suggested track related modification and setup process
- Maintaining track record of customer satisfaction and collections feedback after post service follow up calls.
Automotive Service Advisor
Lexus 3s Aftersales-Al Futtaim group
Ras al Khaimah
05.2015 - 10.2019
- Receiving customer with warmest welcome, guiding them through the service process.Arranging estimate and advising on repair based on manufacturers recommendation.
- Arranging time based delivery after job completion and providing detailed explanation for customer satisfaction and gaining trust through building long lasting happy relation with customers.
- Also suggestive selling of additional services & products and running safety campaigns
- As parts of the same facility also Referring sale and upgrade to new Lexus and arranging test drives for the same.Co-ordinating with sale team and suggesting vehicle model and features
- Creation of warranty claims and carrying suggestive replacement of parts
- Maintaining Customer satisfaction scores with highest standards
- Creating LPO and estimate quotes for B2B transactions
- Maintaining N-2 call record for appointments creation
- Follow up with CRD team for customer concerns and working for possible rectification within limited time period.
Field Sales Representative
Al Futtaim motors Toyota
Fujairah
01.2012 - 12.2014
- Lead Parts distribution and sales for authorized dealers for, Genuine Parts
- Carried sales promotion activities for all parts sales campaigns
- Driving sales oppurtunities and increasing dealer network
- Promoted Just in time delivery activity and increased market share to 1.5 million by year end
- Dealer network included 13 different Parts dealers/vendors in varied locations
- Reached out to vendors for potential sales
- Organized parts storage and stocked inventory according to established guidelines.
Parts Sales Associate
Toyota Al Futtaim
Fujairah
07.2010 - 05.2012
- Attending to customer queries for parts purchase
- Retails Parts counter sale through EPC software
- Stocked and managed warehouse
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Learning the acclaimed Toyota way-storing the parts and allocating section based on priority and size.
- Was responsible for daily inventory activites and maintaining proper stock .
Education
Diploma in Automobile Technologies - Automobile
Industrial Training Institute
IndiaIntermediate - undefined
Anwar-ul-uloom Evening
College
Industrial Training Institute
Secondary School Certificate - undefined
St.Xaviers High School
Skills
Sales expertise
Knowledgeable in Automobile market
Interpersonal and written communication
Planning and Coordination
Organization and Time Management
Additional Information
- Driving license details LMV License no.-126146
Certification
Toyota Certified Service Advisor
Timeline
Showroom Sales Assistant
Elite Cars group
01.2021 - Current
Service Advisor
Alex Renner Motors
01.2020 - 01.2021
Automotive Service Advisor
Lexus 3s Aftersales-Al Futtaim group
05.2015 - 10.2019
Field Sales Representative
Al Futtaim motors Toyota
01.2012 - 12.2014
Parts Sales Associate
Toyota Al Futtaim
07.2010 - 05.2012
Diploma in Automobile Technologies - Automobile
Industrial Training Institute
Intermediate - undefined
Anwar-ul-uloom Evening
College
Industrial Training Institute
Secondary School Certificate - undefined
St.Xaviers High School