Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Edelaine Arellano

Edelaine Arellano

Dubai

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Diligent and dedicated Deputy Manager with 9 years of experience in the Customer Service and Administrative industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.

Overview

9
9
years of professional experience

Work History

Deputy Manager

VFS Global LLC
07.2022 - Current
  • Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves: - Document scrutiny & verification for visa processing - Handling cash & bank related transactions if assigned - Maintaining & recording all application data in a timely and accurate manner
  • Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc
  • Conduct regular Audits for all processes & implement all new process rollouts or changes
  • Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
  • Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
  • Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness
  • Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Assisted senior manager with payroll, scheduling and cash deposits and receipts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Senior Operations Officer

VFS Global LLC
04.2019 - 06.2022
  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone
  • Handle cash and bank related transactions if assigned
  • Record & maintain all application data
  • Ensure accurate & timely data entry into the system with zero errors.
  • Assist Deputy Manager/Operations Manager in execution of WB Project

Operations Officer

VFS Global LLC
06.2014 - 04.2019
  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone
  • Handle cash and bank related transactions if assigned
  • Record & maintain all application data
  • Ensure accurate & timely data entry into the system with zero errors
  • Ensure all administration and logistics of passport delivery to consulate/applicant/logistic company etc
  • Maintain compliance to the standard operating procedures, manuals etc without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre
  • Ensure that the entire process is completed within the mandated Turn Around Time


Education

Certificate - Nursing Assistance

Filipino Institute
Dubai, UAE
09.2021

Bachelor of Science - Business Administration

Patria Sable Corpus College
Santiago City, Philippines
03.2013

Skills

  • Quality & Service Orientation
  • Leadership
  • Networking
  • Communication
  • Time Management
  • Planning, Organizing, Motivating & Directing
  • Conflict Resolution Expertise
  • Administration and Reporting
  • Scheduling and Coordinating
  • Managing Operations and Efficiency

Personal Information

  • Gender: Female
  • Nationality: Philippines

Timeline

Deputy Manager

VFS Global LLC
07.2022 - Current

Senior Operations Officer

VFS Global LLC
04.2019 - 06.2022

Operations Officer

VFS Global LLC
06.2014 - 04.2019

Certificate - Nursing Assistance

Filipino Institute

Bachelor of Science - Business Administration

Patria Sable Corpus College

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Edelaine Arellano