EDELSA S ALSAGAR
Summary
To find a fulfilling position where I can apply my skills and knowledge. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 7 years record of success in hospitality operations. Deadline-driven, focused on turning over rooms in efficient, cost-effective manner.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Housekeeping Ordertaker
Swissotel, Alghurair Living Dubai
01.2015 - Current
- Answer incoming calls in a professional manner and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
- Ability to handle and solve all types of customer service issues via phone and/or email
- Receive Lost and Found items and record and store them as per standard
- Handle the claiming and clearing of any Lost and Found items
- Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs
- Ensure to submit a copy to Accounts and Reception
- Prepare attendance sheet for payroll before 25th of the month and submit to Accounts department
- Check office supplies, stock level of all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
- Handle ‘DND' rooms
- Ensure to call the Guest by 15:00hrs and ask for service
- Handle babysitting requests as per Hotel standards
- Assist the Housekeeping office to relieve the Linen Dept
- And does any other duties as instructed by the Director of Housekeeping or the Assistant Director of Housekeeping
Housekeeping Attendant Housekeeping Attendant Housekeeping Attendant
RAMADA Plaza Media Rotana Alghurair Rotana, Doha
Dubai
01.2009 - 01.2015
- Maintain and clean Guest rooms and replenish room supplies as per the Standards of Performance of the Hotel
- Maintain and clean bathrooms and replenish bathroom amenities according to the Standards of Performance and the safety standards of the Hotel
- Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms in order to ensure compliance to the Leading Quality Assurance standards of the Hotel
- Maintain and clean Guest corridors, service pantries and service areas in order to ensure a professional and organized appearance
- Report any maintenance related issues to the Engineering Department to ensure general up keep and maintenance of facilities
- Consider Guest needs and requirements when working in public areas and Guest rooms to ensure courtesy and Guest satisfaction.
Production Operator
PRICON Microelectronics, INC
Calamba
01.2002 - 01.2003
- Set-up the production equipment and supplies before executing the job orders
- Operate equipment safely and effectively for Production Process
- Follow Safety procedures and company policies for equipment
- Report any maintenance related issues to the Engineering Department to ensure general up keep and maintenance of facilities
- Consider Guest needs and requirements when working in public areas and Guest rooms to ensure courtesy and Guest satisfaction.
Education
Technology
Asian Institute of Computer Studies
2008
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TESDA
2003
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Signal Village National High School
2002
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Signal Village Elementary School
1998
Skills
- Ability to follow job procedures and supervisors/Manager's Instructions
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Excellent communication and organizational skills
- Housekeeping supply inventory
- Housekeeping staff training
- Linen management
- Payroll understanding
Certification
HABC Level 2 International Award in Emergency First Aid at work.
Empowerment training such as work ethics and values development, Gender sensitivity and leadership.
Additional Information
- Religion : Catholic
Languages
English
Fluent
Timeline
Housekeeping Ordertaker
Swissotel, Alghurair Living Dubai
01.2015 - Current
Housekeeping Attendant Housekeeping Attendant Housekeeping Attendant
RAMADA Plaza Media Rotana Alghurair Rotana, Doha
01.2009 - 01.2015
Production Operator
PRICON Microelectronics, INC
01.2002 - 01.2003
Technology
Asian Institute of Computer Studies
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TESDA
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Signal Village National High School
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Signal Village Elementary School
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