Eden Gebremedhin
Dubai,United Arab Emirates
Summary
A dynamic and versatile professional with a solid background in administration, customer service, operations management, and general trading within the hospitality and foodservice sectors. Proven expertise in overseeing company setup, fit-out, and launch of business operations, including staff management, supplier relations, procurement, and sales. Promoted to General Manager within months of joining, with a strong track record in managing teams, driving sales, and streamlining operations. Highly adept at balancing operational efficiency with exceptional customer service and training.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
True Line General Trading LLC/ Etete Coffee
Dubai, UAE
07.2024 - Current
- Leadership & Team Management: Promoted to General Manager after one month of the grand opening, leading a team of 6 employees, including 4 baristas, 1 operations manager, and 1 admin/HR staff. Responsible for recruitment, staff training, and performance management.
- Operations Management: Oversee day-to-day operations of the coffee shop and general trading activities, ensuring efficient workflow, excellent customer service, and achieving sales targets.
- Procurement & Sales: Responsible for the procurement of coffee equipment, smallware's, and supplies, both for local use and export. Managed sales of green coffee, including documentation for international trade and compliance with regulations.
- Supplier & Vendor Relations: Cultivated strong relationships with suppliers and vendors, negotiating favorable terms and ensuring timely delivery of goods and services.
- Menu Development & Innovation: Led the creation and periodic update of the coffee shop menu, incorporating new trends and customer preferences to keep the offering fresh and relevant.
- Export/Import Documentation: Handled all aspects of documentation related to the importing and exporting of goods, ensuring compliance with legal and regulatory requirements.
- Customer Service Excellence: Acted as a key point of contact for customer inquiries and feedback, ensuring that all customer interactions were handled professionally and promptly.
Admin & Customer Service
True Line General Trading LLC
Dubai
12.2023 - 07.2024
- Construction Phase Management: Joined the company during the construction phase, acting as the first point of contact for contractors and suppliers. Ensured clear communication between all parties to facilitate smooth project progress.
- Fit-Out Coordination: Coordinated the fit-out process, including working with designers, decorators, and contractors to ensure the coffee shop’s interior was completed according to specifications and timelines.
- Event Planning & Coordination: Managed the grand opening event, working with vendors, including the decoration team, photographer, and catering service, to ensure a successful launch.
- Liaison with Business Consultant: Worked closely with the business consultant, to ensure alignment on the vision and smooth execution of the project, from construction to opening.
Family Business Experience
Laundry
Addis Ababa, Ethiopia
06.2022 - 11.2023
- Operations Management: Co-managed day-to-day operations of the laundry business, ensuring smooth workflow and efficient service delivery. Oversaw laundry staff, customer interactions, and order processing.
- Team Leadership: Supervised a team of15 employees, including training new staff, managing schedules, and ensuring quality control. Fostered a positive work environment to ensure high morale and customer satisfaction.
- Customer Service Excellence: Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring prompt delivery of laundry services. Developed loyal customer relationships, resulting in repeat business and positive word-of-mouth.
- Business Growth & Strategy: Collaborated with my sister to develop business strategies that resulted in an increase in clientele and revenue by 35%. Focused on improving service offerings, including new laundry options or promotions, to meet customer demands.
- Inventory & Supply Chain Management: Managed inventory of laundry supplies, equipment maintenance, and procurement to ensure smooth operation and cost efficiency.
- Financial Management: Helped with budgeting, tracking expenses, and analyzing business performance. Contributed to cost-saving initiatives that improved profitability without compromising service quality.
Administrator and Membership Consultant
UAE, Dubai AB Fitness
Dubai
02.2022 - 05.2022
- I've worked as an administrator and membership consultant in a fitness center
- My responsibilies include data entry, greeng visitors and members, managing CRM soware, creang daily, weekly, and monthly reports, consult and sale membership
Credit Card Salesperson
Cila Financial Broker Company
10.2021 - 02.2022
- I've worked as a credit card salesperson in a financial broker company
- My responsibilies include cold-called leads and managed to close more than 25 sales
Interior Design Freelance
Self Employed
01.2019 - 01.2022
- Assisted with conceptual, schemac, design development, and construcon document phases of interior design to actualize design principles
- Prepared 3D and details, able to make 2D and 3D design fundamentals design furniture, as well as space planning, create logo, a business card, a brochure and social media adversements
Education
Interior Design - Level A
HANIC INTERIOR DESIGN
Addis Ababa, Ethiopia 03.2020 - 05.2020
Bachelor's degree - Urban Planning and Design
ADAMA SCIENCE AND TECHNOLOGY UNIVERSITY
Ethiopia 09.2014 - 08.2019
Skills
- OPERATIONS MANAGEMENT
- TEAM LEADERSHIP
- INVENTORY & SUPPLY CHAIN MANAGEMENT
- NEGOTIATION SKILL
- CUSTOMER RELATIONS
- TIME MANAGEMENT
- MARKETING KNOWLEDGE
- PRIORITIZATION
- FAST LEARNER AND ADAPTABILITY
- ORGANIZATIONAL SKILL
- INFORMATION GATHERING SKILL
- MICROSOFT OFFICE 365S
- PHOTOSHOP
- ILLUSTRATOR
- REVIT
- 3DS
- MULTITASKING
Languages
AMHARIC
ENGLISH
Affiliations
- ORGANIZING & DECORATING (DIY),READING & DRIVING,TRAVELING,LISTENING SONG,WATCHING DOCUMENTARY & SERIES MOVIE
Timeline
General Manager
True Line General Trading LLC/ Etete Coffee
07.2024 - Current
Admin & Customer Service
True Line General Trading LLC
12.2023 - 07.2024
Family Business Experience
Laundry
06.2022 - 11.2023
Administrator and Membership Consultant
UAE, Dubai AB Fitness
02.2022 - 05.2022
Credit Card Salesperson
Cila Financial Broker Company
10.2021 - 02.2022
Interior Design - Level A
HANIC INTERIOR DESIGN
03.2020 - 05.2020
Interior Design Freelance
Self Employed
01.2019 - 01.2022
Bachelor's degree - Urban Planning and Design
ADAMA SCIENCE AND TECHNOLOGY UNIVERSITY
09.2014 - 08.2019
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