Summary
Overview
Work history
Education
Skills
Timeline
StoreManager
Ederlaine Cortes

Ederlaine Cortes

Dubai,UAE

Summary

Throughout my career, I have developed an extensive skill set that includes all facets of production operations within the retail industry. My career thus far has given me the opportunity to lead the buying process for top-tier brands and lead process improvement initiatives to ensure production aligns with market demand. I am skilled in communicating and collaborating with team members across departments, business partners, and senior leadership to drive efficiency and revenue. I am a proven and analytical leader with a track record of spearheading projects that optimize workflow.


Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work history

Real estate agent

Freelance
, Philippines
10.2020 - Current
  • Marketed properties to buyers on waiting lists to increase viewings and offers.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Study offplan projects of each developers to properly introduced to potential clients who wants to invest to offplan projects.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
  • Updated online platforms with new listings to build buyer interest.
  • Identified and planned new real estate projects and new building construction in partnership with developers.
  • Developed close relationships with area realtors and promoted builders to boost referral network.
  • Photographed properties to showcase rooms, features and outdoor spaces.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Monitored property market trends to accurately anticipate and meet customer demand.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Delivered high-quality results within budget and timeframe targets.
  • Reviewed customer history to recommend appropriate products and services.

Virtual Assistant

Freelance
, Philippines
05.2013 - Current
  • Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
  • Acted as main contact for staff and clients.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Managed diaries for appointments, arranging travel and managing papers for meetings.

Recruitment Consultant

Breakthrough LLC
, Philippines
05.2013 - 06.2022
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Used sales and marketing techniques to attract business from client companies.
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Prepared CVs and correspondence to forward to clients regarding suitable candidates.

Business Owner

Psalms Closet
, Philippines
04.2019 - 06.2021
  • Tracked industry and consumer trends to identify opportunities to boost sales.
  • Established business goals and objectives to provide organisational direction toward growth and prosperity.
  • Oversaw budget management to keep to financial targets.
  • Addressed operational inefficiencies, implementing actionable improvements to support business growth.
  • Forecasted sales figures and aligned inventory with expected demand.

Store Assistant

Hoffer Supermarket
Wien, Vienna
01.2017 - 04.2019
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
  • Assisted customers with product selection, recommending associated items to increase transaction value.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.

Customer Service Representative

Convergys
, Philippines
06.2010 - 10.2012
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Mortgage Specialist

JP Morgan Chase Bank N.A
10.2008 - 10.2009
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Provided exceptional level of customer service at all stages of mortgage loan process.

Technical Support Agent

Convergys
, Philippines
06.2007 - 08.2008
  • Investigated and diagnosed customer's technical and product queries.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Troubleshot operating systems, hardware and software problems to identify root causes.

Education

Bachelor of Business Administration - Marketing Management

Ateneo De Manila University
Quezon City
06.2000 - /2004

Architectural Engineering

Technical University
Wien, Austria
01.2017 - 04.2019

German Language

Deutsch Akedemie
Wien, Austria
02.2019 - 04.2019

Skills

  • Sales presentations
  • Negotiations expert
  • Lease drafting
  • Mortgaging
  • Financial management
  • Contractor sourcing
  • Legal document preparation
  • Marketing and advertising
  • Proficient in Microsoft Office
  • Marketing development
  • Property inspecting
  • Value estimating
  • Client management
  • Renewal negotiating
  • Extensive BOB
  • OnBase Records Management System
  • Worked with first-time buyers to evaluate available properties according to needs
  • Communications
  • Contracting
  • CRM software use
  • Invoicing and billing
  • Multi-line phone systems
  • Data entry
  • Inventory control
  • Social media knowledge
  • Call handling
  • Training and development
  • Excel proficiency
  • Excel spreadsheets
  • Record-keeping and bookkeeping
  • CRM management
  • Event planning
  • Billing and coding
  • Accounting support
  • Travel administration
  • Onsite and remote services
  • Materials research
  • Dimension and materials specifications
  • System layouts
  • CAD software proficiency
  • Design development
  • Project cost estimates
  • Site evaluations
  • Architectural knowledge
  • AutoCAD
  • Communication skills
  • Google Workspace
  • Social media marketing
  • Programme development
  • Problem-solving
  • Marketing
  • Public relations
  • Team building
  • Payroll administration

Timeline

Real estate agent

Freelance
10.2020 - Current

Business Owner

Psalms Closet
04.2019 - 06.2021

German Language

Deutsch Akedemie
02.2019 - 04.2019

Architectural Engineering

Technical University
01.2017 - 04.2019

Store Assistant

Hoffer Supermarket
01.2017 - 04.2019

Virtual Assistant

Freelance
05.2013 - Current

Recruitment Consultant

Breakthrough LLC
05.2013 - 06.2022

Customer Service Representative

Convergys
06.2010 - 10.2012

Mortgage Specialist

JP Morgan Chase Bank N.A
10.2008 - 10.2009

Technical Support Agent

Convergys
06.2007 - 08.2008

Bachelor of Business Administration - Marketing Management

Ateneo De Manila University
06.2000 - /2004

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Ederlaine Cortes