Detail-oriented and customer-focused administrative professional with over 10 years of combined experience in office administration, travel consultancy, and client services across the UAE and the Philippines. Skilled in handling front desk operations, coordinating travel procurement, and managing data efficiently. Known for being organized, reliable, and proactive in resolving client concerns while meeting sales and operational targets. An adaptable and fast learner with strong interpersonal skills and a solid commitment to providing excellent service.
Welcomed and assisted walk-in clients and visitors in a professional manner.
Answered and directed phone calls, responding promptly to emails and social media inquiries.
Scheduled and confirmed client appointments, meetings, and travel bookings.
Organised comprehensive travel services, including ticketing, visas, accommodations, and tours.
Prepared quotations, invoices, and travel documents for clients efficiently.
Maintained cleanliness and orderliness of front desk and reception area.
Monitored office supplies, placing orders as necessary to ensure stock availability.
Coordinated with internal departments and suppliers to facilitate seamless operations.
Managed client data entry within databases to ensure accuracy.
Edited, scanned, and proofread documents while ensuring records were backed up.
Conducted inquiries with suppliers and assisted during negotiations.
Developed reports on agreed prices to support cost efficiency initiatives.
Coordinated preparation of LPOs and invoices; followed up on payments with accounts.
Sourced profitable suppliers, establishing robust vendor partnerships.
Ensured timely delivery by finalising all purchase details.
Provided support in procurement planning and reporting functions.
Managed office tasks, including filing and handling phone and email communications.
Processed payments while updating invoices and receipts accurately.
Scheduled meetings and oversaw visitor reception to ensure smooth operations.
Maintained organised documentation systems to enhance retrieval efficiency.
Facilitated client registration and insurance documentation processes.
Organised and maintained client records alongside insurance files.
Executed clerical tasks, including filing, scheduling, and data entry.
Booking systems: Amadeus and Sabre
Office tools: Excel, Word, and PowerPoint
ERP and CRM tools: SAP, NetSuite, and Odoo
Helping Hands Award – April 2023 Tabeer Tours LLC, Dubai, UAE