Volunteering Works ( Dubai Cares )
Edimer Encanto
Operations
Dubai
Summary
Experienced customer service professional with analytical and relationship-building capabilities, seeking new challenges where my experience can add value to your organization. Were my skills and experience can be effectively utilized for increased profitability and product sales volume.
Overview
21
21
years of professional experience
1
1
Language
Work History
Operations and Business Development
B5 Living Interiors
Dubai
10.2014 - Current
- Represents some of the European Bespoke Products in UAE
- Work with customers or their representatives (designers, contractors etc.) in planning and product selection
- Possess a professional, knowledgeable, positive and energetic attitude
- Coordinating and monitoring supply chain operations, mainly products from Europe and MENA region
- Communicate with suppliers, retailers, customers etc
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Proven ability to learn quickly and adapt to new situations.
Sales Supervisor/ Company Head Coordinator
B5 The Art of Living Dubai
Dubai
10.2010 - 01.2014
- Specialized in Pre-opening, Training, Operation and Developing the business
- Development and support of strategic planning
- Direct communication with international clients and supplier
- In- charge of logistics in and out of Dubai, handling of documents
Team Leader
Nasimi Beach Bar & Restaurant, Atlantis the Palm Hotel
Dubai
08.2008 - 10.2010
- Development of strong customer service environment
- Preparation of monthly/ weekly inventory
- Responsible for managing effective customer relationships ensuring return guests and a positive restaurant image within the market
- Maintain a safe and healthy working environment that is compliant with local regulations and international best practice
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Assistant Manager (Trainee)
Philippine Pizza Incorporated, Pizza Hut
Manila
02.2006 - 03.2008
- Branch sales monitoring and operations
- Maintains availability of supplies
- Ensures adherence to sanitary and cleanliness standards, customer service, safety and product quality
- Motivates and encourages others to perform tasks
- Ensures that all customers are satisfied by consistently monitoring the deployment plan and making adjustment if necessary
Team Leader
Philippine Pizza Incorporated, Pizza Hut
Manila
10.2004 - 01.2006
- Responsible in providing customer satisfaction by giving great service
- Handle customer complaints and report them to the manager
- Monitored inventory at all times
- Ensures that all products served to customers meet our specification
- Mentored and guided employees to foster proper completion of assigned duties.
Team Member
Philippine Pizza Incorporated, Pizza Hut
Manila
04.2003 - 09.2004
- Takes the orders of the customers
- Serves customers with a sense of urgency
- Displays teamwork by helping others when they need it without being asked
- Goes beyond what is required in the job to exceed customer expectations
- Developed strong cooperative relationships with coworkers and managers.
Education
Business Development
Philippine Business School Dubai
Dubai 04.2001 - 03.2018
Bachelor of Science - Computer Science,
Jose Rizal University
Manila PHILIPPINES 06.1999 - 03.2003
Skills
Field: 5 Star rated hotels, Luxury European Retail Brands, Business Developmentundefined
Additional Information
- Visa Status: Residence
- Driving License: Valid UAE License
- www.linkedin.com/in/edimer-encanto
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations and Business Development
B5 Living Interiors
10.2014 - Current
Sales Supervisor/ Company Head Coordinator
B5 The Art of Living Dubai
10.2010 - 01.2014
Team Leader
Nasimi Beach Bar & Restaurant, Atlantis the Palm Hotel
08.2008 - 10.2010
Assistant Manager (Trainee)
Philippine Pizza Incorporated, Pizza Hut
02.2006 - 03.2008
Team Leader
Philippine Pizza Incorporated, Pizza Hut
10.2004 - 01.2006
Team Member
Philippine Pizza Incorporated, Pizza Hut
04.2003 - 09.2004
Business Development
Philippine Business School Dubai
04.2001 - 03.2018
Bachelor of Science - Computer Science,
Jose Rizal University
06.1999 - 03.2003
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