Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
EDITH KINUGU

EDITH KINUGU

DUBAI

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

20
20
years of professional experience

Work History

BARISTA

PREGO CAFE
09.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

BARISTA SHIFT LEADER

COSTA COFFEE
10.2016 - 08.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Packaged bagels, muffins and other food items for customer purchase.

HOUSEKEPER ATTANDANT

HILTON HOTEL NAIROBI
01.2009 - 08.2016
  • Completed professional residential cleaning services.
  • Communicated with customers and staff with professionalism and courtesy.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated electronic backpack vacuums and floor sweepers.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.

WAITRESS

LEWA WILDLIFE CONSERVANCY
01.2004 - 12.2006
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported need of 30 person wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy and intentionality.

Education

High School Diploma -

REGIONAL INSTITUTE OF BUSINESS MANAGEMENT
KENYA
12.2008

High School Diploma -

MUTHAMBI GIRLS HIGH SCHOOL
KENYA
11.2003

Skills

  • Table Setting Knowledge
  • Food Preparation and Safety
  • Coffee Machinery
  • New Hire Training
  • Sales Expertise
  • Sandwich Preparation
  • POS System Operations
  • Safe Food Handling Practices
  • Hospitality Service Expertise

Languages

English
Intermediate (B1)

Timeline

BARISTA

PREGO CAFE
09.2021 - Current

BARISTA SHIFT LEADER

COSTA COFFEE
10.2016 - 08.2020

HOUSEKEPER ATTANDANT

HILTON HOTEL NAIROBI
01.2009 - 08.2016

WAITRESS

LEWA WILDLIFE CONSERVANCY
01.2004 - 12.2006

High School Diploma -

REGIONAL INSTITUTE OF BUSINESS MANAGEMENT

High School Diploma -

MUTHAMBI GIRLS HIGH SCHOOL

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