CARLON ESAH KENDANG
ABU DHABI,United Arab Emirates
Summary
Customer service professional with experience in managing complex situations and enhancing customer loyalty. Proven ability to resolve issues while maintaining high standards of professionalism. Strong communication skills and commitment to delivering exceptional service.
Overview
5
5
years of professional experience
Work history
Customer service agent
Amazon AUH
Abu Dhabi , UAE
02.2025 - Current
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Communicated effectively with stakeholders to ensure transparency and trust.
- Increased repeat business through exceptional customer service skills.
- Resolved technical issues to improve customer experience.
- Utilised product knowledge to provide accurate information to customers.
Customer Service Representative
Camaire Co
02.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cabin Crew Member
Camaire Co
01.2021 - 12.2022
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Assisted passengers with storing luggage and helped locate seating.
Education
Diploma In Civil Engineering - Architecture And Draftmanship
National Advance School of Public Works Buea
BueaSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Multitasking capabilities
- Communication skills
- Public speaking
- Team building
- Problem-solving
- Time management
- Conflict resolution
Languages
5,6
Languages
English
French
Timeline
Customer service agent
Amazon AUH
02.2025 - Current
Customer Service Representative
Camaire Co
02.2022 - 08.2024
Cabin Crew Member
Camaire Co
01.2021 - 12.2022
Diploma In Civil Engineering - Architecture And Draftmanship
National Advance School of Public Works Buea