Edmond Joe Mbanyi Lyonga
MIR 5 Tower-Jumeirah Village Circle,,Dubai
Summary
Dedicated and results-driven Customer Service Sales/ Logistics Associate with 5+years of experience in delivering exceptional service to diverse clientele. Proven ability to handle high-pressure environments and multitask effectively. Adept at problem-solving, managing customer inquiries, and ensuring customer satisfaction. Eager to transition into a customer-focused role with Emirates Airlines, leveraging interpersonal skills, communication, and a strong commitment to exceeding expectations in a dynamic, fast-paced environment.
Overview
7
7
years of professional experience
Work History
Logistics Associate
Noon E-Commerce
2023.01 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays providing our valued customers with accurate and up-to-date information about their orders, our products and services.
- Skilled professional providing exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, like chat and social media platforms or through voice support ensuring that our customers feel valued and supported through out their on line shopping experience.
Sales Associate
Apparel Group ( Skechers)
2018.03 - 2022.11
- Responsible for delivering top-notch customer service to valued customers by welcoming customers into the store and attending to them attentively.
- Dedicated to provide a high-quality service experience ensuring our customers have a seamless and enjoyable time while shopping.
- Going above and beyond to provide exceptional shopping assistance to our valued customers.
- Maintaining customer relationships in order to build long term brand loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information and also providing a high level of care and attention.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Education - Curriculum And Instruction
University of Buea
Buea, Cameroon03.2013
Skills
- Excellent customer service and interpersonal skills.
- Multitasking and time management.
- Problem-solving and conflict resolution.
- Fluency in both spoken and written English.
- Adaptability working in a shift environment
- Strong attention to detail and organizational skills.
- Adaptability in fast-paced, high-pressure environments.
- Customer experience and satisfaction focus.
- PC based skills (Microsoft Word/Excel/Email)
Languages
English
Bilingual or Proficient (C2)
Timeline
Logistics Associate
Noon E-Commerce
2023.01 - Current
Sales Associate
Apparel Group ( Skechers)
2018.03 - 2022.11
Bachelor of Education - Curriculum And Instruction
University of Buea
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