Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Personal Information
Languages
Timeline
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Edna Naa Amorkor  Armah

Edna Naa Amorkor Armah

Dubai

Summary

Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.

Overview

11
11
years of professional experience

Work History

HOSTESS

Starbites
Accra
02.2024 - 03.2025
  • Greeted and welcomed guests to create a positive dining experience.
  • Managed reservations and seating arrangements for efficient table turnover.

  • Collaborated with servers to ensure smooth communication during busy shifts.
  • Assisted in training new host staff on procedures and customer service standards.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.
  • Maintained cleanliness and organization of the front-of-house area at all times.
  • Monitored dining area for guest needs, ensuring prompt attention and service.
  • Coordinated with kitchen staff to manage wait times and ensure timely service delivery.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained a clean and organized dining area.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Assisted in preparing the restaurant for opening and closing shifts.

FOOD RUNNER/ WAITRESS

GOLDEN TULIP HOTEL
Accra
03.2014 - 04.2016
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.
  • Maintaining solid product knowledge, and all other aspects of customer service.
  • Maintain an awareness of all promotions and advertisements.
  • Perform all necessary tasks to serve food and beverages according to the service standards and operating manuals of the restaurant.
  • Maintenance and upkeep of all service equipment and materials.
  • Responsible for getting stock for stores, and maintaining hygienic standards in storage.
  • Ensure minimum waste, spoilage of food and drink.
  • Prepare tables for a meal.
  • Taking customers’ orders.
  • Rolling Silverware & Linens: Before and after each shift and always make sure there are enough silverware and linens for the next shift.

Education

Bachelor of Science - Nursing

Wisconsin International University College
Ghana
11-2022

High School Diploma -

Asesewa Senior High School
Ghana
04-2012

High School Diploma -

Devine Academy
Ghana
04-2008

Skills

  • Reservation management
  • Customer interaction
  • Conflict resolution
  • Table turnover optimization
  • Front-of-house organization
  • Food service standards
  • Time management
  • Team collaboration
  • Effective communication
  • Positive attitude
  • Interpersonal skills
  • Customer service
  • Dining area maintenance
  • Greeting guests
  • Food station setup

References

References and certificates are available upon request.

Hobbies and Interests

  • Watching adventurous movies
  • Touring
  • Playing football
  • Singing
  • Dancing

Languages

English

Personal Information

  • Age: 32 years
  • Nationality: Ghanaian
  • Marital Status: Married.

Languages

English
First Language
English
Proficient (C2)
C2

Timeline

HOSTESS

Starbites
02.2024 - 03.2025

FOOD RUNNER/ WAITRESS

GOLDEN TULIP HOTEL
03.2014 - 04.2016

Bachelor of Science - Nursing

Wisconsin International University College

High School Diploma -

Asesewa Senior High School

High School Diploma -

Devine Academy
Edna Naa Amorkor Armah