Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certificatestrainings
Applicant
References
Timeline
Generic
Edna Malaiba

Edna Malaiba

Dubai

Summary

To work hard with full determination and dedication to achieve organizational as well as personal goals. I can work with mutual understanding and natural emptiness. I have a cheerful and genuine personality which attributes my success to my ability to plan, schedule and handle many different tasks at once.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Homejoy Building Cleaning Services
11.2023 - Current
  • Develop efficient operational processes for the company and implement them to ensure smooth day-to-day operations
  • Optimize resource allocation, including staffing, equipment, and supplies to ensure effective service delivery
  • Monitor and evaluate performance to identify areas for improvement and implement necessary changes
  • Coordinate with cleaning staff to ensure adherence to quality standards and timely completion of tasks
  • Regularly review and update operational guidelines and protocols to maintain efficiency and effectiveness
  • Maintain accurate records of customer interactions, service requests, and operational data
  • Analyze data and generate reports to identify trends, patterns, and areas for improvement
  • Manage inventory levels and place timely orders for cleaning supplies and equipment
  • Coordinate with the finance team to assist with invoicing, billing, receivables, and payment processing
  • Support with general admin tasks, including scheduling, filing, and other ad-hoc duties.
  • Serve as the primary contact for customer enquiries on WhatsApp, phone, and email
  • Respond promptly and accurately to customer enquiries and offer good solutions
  • Assist customers to schedule their cleaning services, manage bookings, and specific preferences
  • Resolve customer concerns and complaints professionally, to ensure full satisfaction
  • Develop efficient operational processes for the company and implement them to ensure smooth day-to-day operations
  • Optimise resource allocation, including staffing, equipment, and supplies to ensure effective service delivery
  • Maintain supplies inventory by checking stock to determine inventory supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Handling administrative requests and queries from senior managers
  • Develop and maintain a filing system
  • Act as the point of contact for internal and external clients.

Cabin Service Assistant

EMIRATES AIRLINE
10.2016 - 09.2020
  • Greeting passengers as they board and exit the plane.
  • Showing passengers to their seats and providing special attention to certain passenger, such as elderly or disabled
  • Check to your Senior Crew for the shower orders
  • Set up the Alcohol Bar Lounge Ensure First Class Shower Spa cleanliness and presentation
  • Maintenance of First, Business and Economy Class lavatories
  • First and Business class lounges cleanliness
  • Complete inventory control for CSA carts, Shower Spa towel packs, Cleaning Kit, Laundry Bag, Shower Spa Laundry Bag
  • Check the showers are working and inform the purser for any defects.
  • Check the cleaning standards for Shower Spa and Lavatories as per CSA Checklist
  • Check the standard amenities in Shower Spas
  • Set up the Shower Spa,
  • Check the flower display is in place in the First Class Social Area
  • Report any defects to the purser
  • Review Shower Spa reservation provided by the FGI's Prepare the Shower Spa for each reservation
  • Replenish and refresh the shower spas continually
  • Producing written reports after completing a journey
  • Responsible for the comfort safety and welfare of the passenger.

Sales Associate/ Promoter

SPLASH LANDMARK GROUP
12.2013 - 10.2016
  • Attending all customer needs and satisfaction at all times
  • Responsible in attending to customer needs and demands with courtesy
  • Promote company product by pointing out its high quality
  • Ensure the products are displayed orderly in designated area
  • Assist in the monthly inventory of stocks
  • Helps to achieve daily and monthly target
  • Make sure that the store are well maintained at all times
  • Ensure that the product is 100% standard such as size cubing, steaming, size wise
  • Holding and managing petty cash.

Production Operator

CONTINENTALTEMIC ELECTRONICS PHILS. INC
03.2011 - 06.2013
  • Setup the production equipment and supplies before executing the job orders
  • Operate equipment safely and effectively for production processing
  • Ensure that equipment are maintained in good and safe working condition
  • Inspect equipment to identify any replacements, malfunctions and repairs
  • Perform regular equipment maintenance to ensure production capacity and quality
  • Repair and clean the equipment when needed
  • Work under the guidance of Supervisor to perform and complete the assigned duties in timely manner
  • Identify and report unsafe operations to Supervisor immediately
  • Maintain the work area clean, safe and organized
  • Follow safety procedures and company policies for equipment operation.

Education

Diploma in Information Technology -

System Technology Institute (STI)
Calamba City, Laguna
04.2009

High School Diploma -

St. Thomas Academy
Sto.Thomas, Batangas
06.2007

Skills

  • Providing good customer service
  • Manage to work in demanding schedule
  • Ability to adapt to new environments and people
  • Hardworking
  • Trustworthy
  • An effective social worker, embracing people's needs and necessities by linking my ability to any source of help for recreation and regeneration
  • Ready to face and assimilate challenges, flexible and prompt for adjustments

Accomplishments

  • Super Service Award (May 2015)
  • DSES (Dubai Service Excellence Scheme)
  • Mystery Shopper Champion Quarter 4 (Splash)
  • Employee of the Month September 2014 (Splash)
  • Employee of the Month January 2015 (Splash)
  • Good feedbacks letter by the customer (Splash)

Languages

Tagalog
English

Certificatestrainings

  • COVID-19 Crew Procedures
  • Flight Review
  • Flight Time
  • Experience Terminal 3
  • Crew Fatigue Refresher
  • Fatigue and Shift Work
  • Data Privacy
  • Dangerous Goods
  • Emirates Uniform Standards
  • Information Security System
  • Personal Protective Equipment
  • Refresher Protecting Credit Card
  • Malaria
  • Non-Contact Infrared Thermometer
  • Super Service Award (Splash)

Applicant

EDNA BATHAN MALAIBA

References

  • Travis Ignatius - +919535048385
  • Marko Miskovic - +97155700271
  • Amelita Bennett - amelitabennett@gmail.com
  • Jennilyn Lacanlale - +971557002721

Timeline

Administrative Assistant

Homejoy Building Cleaning Services
11.2023 - Current

Cabin Service Assistant

EMIRATES AIRLINE
10.2016 - 09.2020

Sales Associate/ Promoter

SPLASH LANDMARK GROUP
12.2013 - 10.2016

Production Operator

CONTINENTALTEMIC ELECTRONICS PHILS. INC
03.2011 - 06.2013

Diploma in Information Technology -

System Technology Institute (STI)

High School Diploma -

St. Thomas Academy

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Edna Malaiba