Edna Naa Amorkor Armah
Dubai
Summary
Professional within sales industry, known for high standards and results-driven approach. Background includes successfully managing customer relationships and achieving sales goals through effective communication and problem-solving. Reliable team collaborator, consistently adaptable to changing needs while maintaining focus on achieving positive outcomes. Expert in persuasive selling and customer service, highly valued for integrity and teamwork.
Overview
4
4
years of professional experience
Work History
Call center/ Telesales Executive
Dreams Bridge Consult
09.2023 - 04.2024
- Made outbound calls to find and qualify potential clients.
- Spoke with new and existing clients to understand what kind of property they wanted.
- Set up meetings between qualified leads and the sales team.
- Kept in touch with clients to explore future opportunities.
- Researched market trends and property prices.
- Informed clients about properties, market updates, and investment options.
- Arranged property viewings with agents and buyers.
- Updated client info and follow-ups in the CRM system.
- Met and exceeded monthly sales and call goals.
- Handled client concerns quickly and followed feedback procedures.
- Shared feedback on lead quality and market trends to improve results.
- Worked with the sales team on strategies to stay connected with leads.
- Gave strong after-sales support to keep clients happy and loyal.
Telesales Representatives
Prosper Homes Real Estate
01.2021 - 08.2022
- Lead Generation: Found potential clients through calls, online searches, and referrals. Kept records updated.
- Product Knowledge: Understood property details like price, features, and benefits to guide clients.
- Sales & Conversion: Talked to clients about real estate offers and worked to close sales. Met sales targets.
- Client Relationships: Built strong connections with new and existing clients through follow-ups and great service.
- Market Awareness: Kept up with property trends and prices to support sales and client advice.
- Appointment Setting: Arranged and confirmed meetings and property viewings for clients and agents.
- CRM Management: Recorded all client info and sales activities in the company’s system.
- Negotiation & Closing: Discussed terms and prices with clients and helped finalize deals.
- Customer Support: Handled client concerns professionally and gave support after the sale.
- Team Collaboration: Worked with sales and marketing teams to improve sales and client engagement.
- Reporting: Shared regular updates with managers on sales progress and market trends.
- Compliance: Followed all rules, regulations, and company policies during work.
- Training & Growth: Took part in training to improve sales skills and stay informed.
Sales and Administrative Assistant
Dansoo Building Materials
01.2020 - 01.2021
- Assisted customers in selecting products while providing excellent customer service.
- Processed sales transactions, handle cash and card payments and issue receipts.
- Managed inventory, restock shelves and ensure displays are well organized and visually appealing.
- Handled phone and online orders, coordinate deliveries and schedule pickups.
- Maintained accurate records of sales, customer preferences and special orders.
- Supported store operations by handling administrative tasks such as invoicing and supplier coordination.
- Ensure the shop remains clean, organized and welcoming for customers.
Education
Bachelor of Science - Nursing
Wisconsin International University College
Accra ,Ghana 11-2022
Skills
- Ability to identify and develop new business opportunities
- In-depth knowledge of various Point of Sale systems
- Great team-player, conscientious and result-oriented
- Ability to work well under stress with minimal or no supervision
- Creative, proactive, and decisive
- Ambitious and highly motivated to meet the demands of the job
- Excellent skills in marketing and business development
- Exceptional interpersonal and communication skills
- Good time management skills
- Lead generation and qualification
- Proficiency in Microsoft Office Suite and telecommunication systems
- Strong knowledge of channel sales management and direct sales principles and practice
- Follow-up calls
- Customer service
- Customer inquiry and response
- Data entry
- Attention to detail
- Microsoft office
- Email etiquette
- Order taking
- Call management
- Phone etiquette
- Active listening
- Product descriptions
- Telephone interviews
- Documentation
- Staff mentoring
- Customer orders
- Product promotion
- Helpdesk software
- Product recommendations
- Target achievement
Timeline
Call center/ Telesales Executive
Dreams Bridge Consult
09.2023 - 04.2024
Telesales Representatives
Prosper Homes Real Estate
01.2021 - 08.2022
Sales and Administrative Assistant
Dansoo Building Materials
01.2020 - 01.2021
Bachelor of Science - Nursing
Wisconsin International University College
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