Edren Magkidong
Al nahda 1 Dubai
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist / Cashier
Erick Trading / Trimmers Gents Salon and Spa
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
KFC Cashier / Team member
Americana Group UAE
05.2022 - 03.2023
- Welcomed customers and helped determine their needs.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Customer Service Representative / Call Center Agent
Iqor Philippines
01.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Bachelor of Science - Bachelor of Science And Information in Technology
Davao Oriental State College
Davao Oriental Mati City Philippines01.2015
Skills
- Computer literate
- Computer programming
- Negotiation
- Critical Thinking
- Active Listening
- Microsoft Dynamics
- Multitasking
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Mail handling
Languages
English
Filipino
Basic Arabic
Personal Information
- Age: 30
- Nationality: Filipino
Timeline
Receptionist / Cashier
Erick Trading / Trimmers Gents Salon and Spa
04.2023 - Current
KFC Cashier / Team member
Americana Group UAE
05.2022 - 03.2023
Customer Service Representative / Call Center Agent
Iqor Philippines
01.2021 - 03.2022
Bachelor of Science - Bachelor of Science And Information in Technology
Davao Oriental State College
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