EDUARDO S. SERRA JR
Customer Service
Deira Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Captain Server
ALOFT HOTEL, HAN SHI FU, Barista
Dubai
10.2018 - 11.2022
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Barista
FRENCH BAKERY
DUBAI
11.2015 - 08.2017
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Customer service representative/ call center agent
CONVERGYS/SSI
Davao City
06.2013 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
AMA Computer Learning Center, Pablo Lorenzo National High School
01.2008 - 01.2009
High School Diploma -
Pablo Lorenzo National High School
Philippines 04.2006 - 04.2007
Skills
Customer service specialist
Call center customer service
Hospitality service expertise
Order delivery practices
Guest relations management
Timeline
Captain Server
ALOFT HOTEL, HAN SHI FU, Barista
10.2018 - 11.2022
Barista
FRENCH BAKERY
11.2015 - 08.2017
Customer service representative/ call center agent
CONVERGYS/SSI
06.2013 - 07.2015
AMA Computer Learning Center, Pablo Lorenzo National High School
01.2008 - 01.2009
High School Diploma -
Pablo Lorenzo National High School
04.2006 - 04.2007