Summary
Overview
Work History
Education
Skills
Timeline
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EDUARDO S. SERRA JR

EDUARDO S. SERRA JR

Customer Service
Deira Dubai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Captain Server

ALOFT HOTEL, HAN SHI FU, Barista
Dubai
10.2018 - 11.2022
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Barista

FRENCH BAKERY
DUBAI
11.2015 - 08.2017
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Customer service representative/ call center agent

CONVERGYS/SSI
Davao City
06.2013 - 07.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Education

AMA Computer Learning Center, Pablo Lorenzo National High School
01.2008 - 01.2009

High School Diploma -

Pablo Lorenzo National High School
Philippines
04.2006 - 04.2007

Skills

Customer service specialist

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Timeline

Captain Server

ALOFT HOTEL, HAN SHI FU, Barista
10.2018 - 11.2022

Barista

FRENCH BAKERY
11.2015 - 08.2017

Customer service representative/ call center agent

CONVERGYS/SSI
06.2013 - 07.2015

AMA Computer Learning Center, Pablo Lorenzo National High School
01.2008 - 01.2009

High School Diploma -

Pablo Lorenzo National High School
04.2006 - 04.2007
EDUARDO S. SERRA JRCustomer Service