Eesha Imtiaz

• Established delivery goals, targets and strong monitoring and evaluation system which helped improve departmental efficiency.

• Designed a transparency program which successfully allowed us to crack down on 200+ newspaper publications violating the laws and took action against them

• Trained and mentored new employees on audit practices within the office

• Designed and implemented a strategy to digitize physical records dating back to 1970s to help improve transparency in public offices.

• Successfully utilized budget, resolved human resource related matters, day to day administrative matters

• Oversaw purchasing and organization of inventory

• Initiated regular monthly meeting with relevant government and private sector stakeholders

• Trained National Highway Authority's (NHA) officers regarding bridging communication gaps between general public and government servants

Trained in various areas as follows:

• Peace Journalism

• Crisis Communication

• Public policy

• 5th Generation Warfare

• SEO

• Impact assessment for government initiatives

• Public Relations and Image Projection

• International Relations and Politics

• Successfully completed training as top candidate in the batch

• Cleared the highly competitive CSS exam to join the Civil Services of Pakistan.

• Took courses pertaining to civil law, economics, political science, general knowledge

• Interacted with top government and military personnel of Pakistan

• Trained by Armed Forces of Pakistan in public policy and strategy implementation.

• Participated in Country Study Tour of Northern Areas of Pakistan to study and address issue of receding water table and subsequent shortage of water due to poor management of tourist influx.

• Completed the training as Master of Ceremony and one of the top 10 highest scoring trainees in the program,

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Created customer support strategies to increase customer retention.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Conducted periodic user training sessions to support customer understanding and product feature utilization.