Shiek Mohammed Mazin
Dubai
Summary
Healthcare Administration & Clinic Operations Professional with 1+ years of experience in UAE. Experienced in patient flow management, insurance coordination, revenue cycle support, billing issue resolution & operational performance monitoring. Proficient in Lifetrenz EHR systems with proven accuracy in medical records management & compliance handling. Skilled in cross-department coordination, daily operational reporting & optimizing front office workflow to ensure efficient clinic operations & enhanced patient experience.
Overview
5
5
years of professional experience
Work History
Front Desk Customer Service Executive (Healthcare Operations & Revenue Cycle Support)
Aster DM Healthcare
Dubai, UAE
01.2025 - Current
- Manage clinic front office operations supporting 500+ daily patient visits, ensuring smooth scheduling & optimized patient flow.
- Monitor appointment utilization & doctor scheduling to minimize waiting time & improve service efficiency.
- Generate daily operational reports; patient volumes, coordination & workflow updates for clinic management.
- Provide revenue cycle support by ensuring accurate service entry, billing coordination & documentation in Lifetrenz EHR system.
- Coordinate insurance approvals & follow up on authorization delays to prevent treatment interruptions.
- Resolve complex billing discrepancies in collaboration with accounts & medical departments, improving payment clarity & patient satisfaction.
- Act as liaison between doctors, nursing staff & administrative teams to maintain seamless clinic operations.
- Maintain confidentiality & accuracy in handling patient medical records in compliance with healthcare standards.
- Support operational monitoring by tracking daily patient flow trends & reporting irregularities to management.
Operator
Meat Retail Business (Mutton)
India
05.2021 - 10.2025
- Managed end-to-end daily operations including procurement, inventory control and sales.
- Sourced products from suppliers and negotiated pricing to maintain cost efficiency.
- Ensured product quality, hygiene standards, and compliance with local regulations.
- Handled customer service, order management, and repeat customer retention.
- Monitored billing, cash handling, and basic financial record-keeping.
- Optimized stock levels to reduce waste and avoid shortages.
- Handled 40-50 customers daily, ensuring efficient service and high customer satisfaction.
- Maintained consistent monthly revenue of approximately 6-7 lakh rupees.
Education
Yenepoya University
08.2023
Milagres Pre University College
03.2020
Thouheed English Medium High School
05.2018
Skills
- Healthcare Administration & Operations
- Clinic Front Office Operations
- Patient Flow & Appointment Coordination
- Insurance Approvals & Claims Follow-Up
- Revenue Cycle Support
- Billing & Payment Reconciliation
- Lifetrenz EHR
- SAP (FICO)
- MS Excel
- Pivot Tables
- Cross-Functional Team Coordination
- High-Volume Patient Handling
- Process & Workflow Optimization
- Escalation & Complaint Resolution
- Accuracy & Attention to Detail
Accomplishments
- Supported clinic operations handling 500+ daily patients in UAE healthcare setting.
- Maintained zero-error data accuracy in Lifetrenz EHR systems.
- Improved patient flow efficiency by reducing waiting time through better appointment coordination.
- Resolved billing and insurance issues promptly, improving patient satisfaction and reducing complaints.
Languages
English
Hindi
Malayalam
Timeline
Front Desk Customer Service Executive (Healthcare Operations & Revenue Cycle Support)
Aster DM Healthcare
01.2025 - Current
Operator
Meat Retail Business (Mutton)
05.2021 - 10.2025
Milagres Pre University College
Thouheed English Medium High School
Yenepoya University