Effie Misula Ndinya

Executive Meetings Coordinator- I schedule meetings, manage the executive board calendar, follow up on action plans and deadlines, maintain a system for completing matters requiring Executive Board attention, and manage their priorities and time effectively. Act as rapporteur, liaise with senior management to develop a cyclic calendar, plan, and coordinate board meetings, circulate meeting agendas, track, and follow up on action points, and maintain records of ongoing projects.

Relationship Management & Communication: Maintain relationships with partners for business growth. Provide excellent customer service to all. Assist the Executive Board in presentations, speeches, and briefs. Promote a positive corporate image. Ensure seamless travel for Chief Officers and staff.

Executive Travel Planning and Coordination: coordinating local and international travel arrangements, ensuring high standards of travel suppliers and partners, managing travel documents, tracking, and analyzing travel management, enforcing adherence to travel policy and expenses budget, providing guidance on travel budgeting, utilizing industry relationships to optimize travel budget, and keeping track of travel and hotel costs.

Expense Management & SAP Payment Requests: - Raising payment requests on SAP, maintaining an expense budget, preparing monthly expense reports, and managing corporate credit cards and vendor payments.

Office Operational Excellence: Perform office administrative tasks efficiently and organize office documentation for safe custody. Participate in procurement of equipment, services, and supplies. Manage relationships with vendors and service providers. Ensure professional and customer-centric front desk services. Handle phone inquiries professionally and channel messages to relevant stakeholders. Monitor visitors' compliance with safety procedures. Coordinate front office duties and manage logistical arrangements for incoming telephone calls, visitors, and delegations.

• I screen calls and emails and initiate actions to respond or direct messages for managers
• I support the business and hospitality needs of corporate partners and staff during meetings and company events
• I update spreadsheets and databases to track, analyze, and report on performance and sales data
• I transcribe meeting minutes to support sales, business development and senior management teams
• I manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
• I use advanced software to prepare documents, reports, and presentations.

• Maintained compliance with company policies, objectives, and communication goals
• Achieved results by working with staff to meet established targets
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Solicited customer feedback to identify and improve on areas of weakness
• Developed and implemented customer service policies to enhance satisfaction.

• Screened calls and emails and initiated actions to respond or direct messages for managers
• Processed travel expenses and reimbursements for executive team and senior management group
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
• Screened calls and emails and responded accordingly to support executive correspondence
• Handled confidential and sensitive information with discretion and tact
• Worked with senior management to initiate new projects and assist in various processes
• Greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate destinations
• Filed paperwork and organized computer-based information.