Ehab Hosny Ramadan
Giza,Egypt
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Sales and Marketing Specialist. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Call center technical support
-
Giza
02.2022 - 05.2022
- Set up emails, phones and general hardware technical support capabilities.
- Worked alongside service desk to provide 1st and 2nd line support to users deskside and remotely.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Assisted sales team with technical presentations and aftersales support.
Home internet customer service
Telecom Egypt
Giza
11.2019 - 11.2020
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Answered customer telephone calls promptly and improved on-hold wait times.
Digital support
Telecom Egypt
Giza
04.2019 - 10.2019
- Resolved issues and complaints and escalated major concerns to management.
Education
Bachelor of Science - Communications and Electronics
09.2014 - 07.2019
Skills
- Sales strategy familiarity
- Pricing structures knowledge
- Research and Analysis skills
- Creative thinking
- Teamwork skills
- Problem-solving skills
- Willingness to learn
- Time management and responsibility
Languages
Arabic
Native
English
Intermediate
Certification
- Finished a special program covering the whole concept of how to acquire a customer and convince them of your product.
Timeline
Call center technical support - -
02.2022 - 05.2022
Home internet customer service - Telecom Egypt
11.2019 - 11.2020
Digital support - Telecom Egypt
04.2019 - 10.2019
Faculty of Engineering, Taiba Academy - Bachelor of Science, Communications and Electronics
09.2014 - 07.2019
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