Ehab Naeim
Dubai
Summary
Experienced Hospitality Manager with 15+ years of expertise in driving efficient sales and hospitality operations across diverse locations such as the USA, Egypt, Kuwait, and UAE Dubai. Skilled in overseeing housekeeping, sales, front desk operations, cruise, and guest services while maintaining excellent guest relations and fostering fruitful partnerships with travel agents and corporate clients. A passionate, self-motivated individual dedicated to continuous self-development and organizational growth. Proven track record of successfully implementing brand standards, coaching, and mentoring teams, resulting in increased revenues. Instrumental in construction, renovation, and expansion projects to optimize business development and revenue generation. Adept at staff recruitment, training, and management to cultivate top-performing teams. Strong networker with exceptional problem-solving and communication skills, consistently driving bottom-line improvements.
Overview
18
18
years of professional experience
Work History
Sales Manager
Copthorne Lakeview By Millennium Hotels & Resorts
2023.06 - Current
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Handled accounts relations issues, enabling quick resolution, and guest satisfaction.
- Arranged and coordinated sales calls with prospective clients to generate new business for hotel.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing accounts.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Cluster Sales Manager
Premier Inn Hotels
2020.11 - 2023.05
- Conducts daily sales calls and arrange site inspection trips to hotels.
- Deliver excellent customer service in an efficient manner.
- Manages sales activities for specified markets and ensures business is turned over promptly and in a timely fashion for proper service delivery in accordance with brand standards.
- Negotiate contracts ensuring all pertinent aspects of solicitation and closing are complete and actively up-sells each business opportunity to maximize revenue.
- Achieve revenue target and market share set forth by the Director of Sales.
- Achieve weekly activity goals, including prospecting, sites and entertaining outside sales calls.
- Answers phones and emails in a timely manner and in accordance with the hotel’s standards.
- Communicates effectively with the front office and operations teams to ensure proper and top level execution of transient and group stays.
Corporate Sales Manager
Holiday Inn Hotel & Stay Bridge Suits DWC . (Per Opening).
2019.12 - 2020.11
Sales Executive
Premier Inn Hotels
2018.08 - 2019.12
Night Duty Manager
Premier Inn Dubai Investments Park
2017.08 - 2018.08
Team Lead Receptionist
Premier Inn Dubai Investments Park
2016.05 - 2017.08
Receptionist
Premier Inn Hotels
2014.04 - 2016.05
Sales Manager
Alghanim Industries
2011.03 - 2014.02
Receptionist
Legacy Nile cruise Luxury (5 *), Travco Group.
2008.09 - 2011.01
Housekeeping Attendant
Grouse Mountain Lodge Hotel
2007.05 - 2008.01
Crew Member Cook
McDonald's
2007.05 - 2008.01
Sales Representative
Philippe Jewlery Group
2005.03 - 2007.01
Education
Bachelor of Hospitality Management - Hotels & Tourism management
Minia University
Egypt06.2008
Skills
- Persuasive Negotiations
- Goals and Performance
- Business Development and Planning
- Revenue Generation
- Time Management
- Key Account Management
- Strategies Sales Management
- Customer Service Expertise
- Guest Relations Management
- Team Work
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Manager
Copthorne Lakeview By Millennium Hotels & Resorts
2023.06 - Current
Cluster Sales Manager
Premier Inn Hotels
2020.11 - 2023.05
Corporate Sales Manager
Holiday Inn Hotel & Stay Bridge Suits DWC . (Per Opening).
2019.12 - 2020.11
Sales Executive
Premier Inn Hotels
2018.08 - 2019.12
Night Duty Manager
Premier Inn Dubai Investments Park
2017.08 - 2018.08
Team Lead Receptionist
Premier Inn Dubai Investments Park
2016.05 - 2017.08
Receptionist
Premier Inn Hotels
2014.04 - 2016.05
Sales Manager
Alghanim Industries
2011.03 - 2014.02
Receptionist
Legacy Nile cruise Luxury (5 *), Travco Group.
2008.09 - 2011.01
Housekeeping Attendant
Grouse Mountain Lodge Hotel
2007.05 - 2008.01
Crew Member Cook
McDonald's
2007.05 - 2008.01
Sales Representative
Philippe Jewlery Group
2005.03 - 2007.01
Bachelor of Hospitality Management - Hotels & Tourism management
Minia University
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