Ehab Adly Thabet
Dubai
Summary
Experienced Customer Service Supervisor professional with strong leadership and relationship-building skills. Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Skilled with experience in the medical industry.
Overview
17
17
years of professional experience
Work History
Business development officer
King's College Hospital London,
12.2020 - Current
- Designed business development strategies.
- Conducted in-depth analysis into competitor products to determine market placement, and design business development strategies accordingly.
- Drafted comprehensive monthly reports on sales.
- Worked with marketing managers to develop marketing materials, build brand awareness, and increase sales.
- Helped increase turnover by 90% by designing successful, profitable business strategies.
- Attended conferences and trade association meetings to represent the company, build industry networks, and promote new product lines.
- Planned and developed winning strategies to increase sales, expand territories, and boost market positioning.
- Created effective marketing, sales, and promotional initiatives to drive revenue.
- Produced detailed monthly and yearly financial reports for senior management.
- Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.
- Closed long-term agreements through skilful negotiation.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Developed business plans to establish revenue and growth.
- Drafted sales contracts to use during consummated deals.
Assistant Clinic Manager
Be You Clinic
Dubai, Dubai
09.2019 - 11.2020
- Provide daily leadership, direction and supervision with hands on support to vet
- assistants, veterinarians and other staffs.
- Maintain efficiency of clinic operations by optimum scheduling of clientele for clinical services.
- Supervised services provided to achieve quality and performance targets.
- Led daily operations to achieve key business objectives.
- Controlled expenditure on supplies, equipment and services to meet budget targets.
- Manage the Clinic’s database and ensure complete medical records are kept on all clients and patients.
- Responsible for processing payments, client billing and following all accounting procedures.
- Manage medical supply inventories.
Oversee humane care and treatment of all animals kenneled at the clinic. - Work with the Head Veterinarian to develop and work within an annual budget and fulfill all requirements of an annual audit.
- knowledgeable and in compliance with the Clinic's Personnel Guidelines,
- Implemented robust health and safety processes for minimised workplace risk.
- Planned staff activities to meet operational demands.
Operations Team Leader
Medcare Hospital
Dubai
08.2016 - 08.2019
- Managing and supervise the operational and administrative functions, activities and projects of MedCare ambulatory Clinics
- Responsibilities consist of managing, planning and coordinating of the operation at the clinic to include: Supervising all clinic staff, billing, insurance and procedures management, maintaining optimum consumable stock levels with strict expiry management, attending to the department/doctor needs whenever suitable with utmost professionalism and promptness, monitoring the delivery of patient services, planning for space allocation, acting as liaison with patients, businesses and MedCare hospital, coordinate and participate in a variety of patient needs, relations and activities to promote the development of patient flow and patients relationships to ensure maximum customer satisfaction
- Maintains work flow by monitoring steps of the process
- Maintains quality service by establishing and enforcing organisation standards
- Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques
- Provides manufacturing information by compiling, initiating, sorting, and analysing production performance records and data; answering questions and responding to requests
- Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures
- Resolves personnel problems by analysing data; investigating issues; identifying solutions; recommending action
- Contributes to team effort by accomplishing related results as needed
- OP&IP Billing, billing dispatch and insurance process
- Make Rota staff every month coordinated with HOD and arrange the annual leave for staffs.
Customer Service Supervisor
Atlantis
The Palm
Jumirah, Uae
Dubai
02.2011 - 07.2016
- Atlantis the palm, Dubai, United Arab Emirates Used effective delegation to ensure tasks were performed and targets were met
- Handled escalated customer queries with continued professionalism , providing timely, effective resolutions
- Consistently met target KPIs, exceeding deadline targets on average time out of months
- Monitored incoming and outgoing call quality, implementing additional staff training as needed to uphold quality standards
- Motivated team to achieve sales targets through inspiring leadership and strategic rewards schemes
- Led by example in upholding exceptional quality standards throughout operation
- Provided faultless levels of customer care through action, improving satisfaction ratings by 100%
- Coached and mentored junior, producing productive, high- performing call centre teams
- Strengthened operational efficiencies and traceability, developing organisational filing systems for confidential client records and reports
- Recruited, hired and trained each employees for marketing and sales department
- Organised international and domestic travel arrangements for up to staff members, including all transportation and hotel stays
- Led staff meetings for teams to communicate directives
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
- Provided expert clerical support to over internal staff and management by answering phone calls, copying records, preparing deliveries and organising incoming and outgoing Recruited, hired and trained new employees, including monitoring and review of individual performance
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel, managed accounts and drove productivity improvements
- Personal banking ambassador, Bank Audi
Retail Sales Associate
Bank Audi
Cairo, Egypt
01.2008 - 01.2010
- Provided advisory services to clients to assist in personal finance management
- Promoted bank products and services to new and existing customers, thoroughly explaining complex information to facilitate
- Processed 20 bank account applications per month
- Kept abreast of nationwide product developments and promotions to provide first-class customer advice
- Generated new client accounts over period
- Referred clients with bespoke needs to in-bank financial specialists
- Ensured ongoing profitability by constantly reviewing bank performance against service-level agreements.
Education
Master of Business Administration -
University Of People,
Diploma of Business Administration - Administration
Tourism and Management Academy
Skills
- Quality Assurance (QA) controls
- Fundraising and major donor development
- Policies and procedures
- Personnel management
- Performance metrics
- Payroll administration
- Strategic planning
- Communication skills
- Leadership
Additional Information
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION
- and readmission times Performed large volume data entry
- inputting records per exceeding department Ensured medical records information was readily available through close collaboration with booking teams
- Accurately and accordingly processed changes to patient registrations and records.
- Maintained patient trust by constantly verifying confidentiality of medical records according to company policies.
- Ensured all results were filed in patients notes timely, using the system to search for patient numbers.
- Updated patient healthcare records, scanning and attaching documents as required.
Custom
Dubai
Timeline
Business development officer
King's College Hospital London,
12.2020 - Current
Assistant Clinic Manager
Be You Clinic
09.2019 - 11.2020
Operations Team Leader
Medcare Hospital
08.2016 - 08.2019
Customer Service Supervisor
Atlantis
The Palm
Jumirah, Uae
02.2011 - 07.2016
Retail Sales Associate
Bank Audi
01.2008 - 01.2010
Master of Business Administration -
University Of People,
Diploma of Business Administration - Administration
Tourism and Management Academy
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