Ehrom Bobojonov
Abu Dhabi
Summary
Offering friendly demeanor and excellent communication abilities, eager to learn and grow in dynamic environment. Brings understanding of customer service excellence and ability to handle challenging situations with grace. Ready to use and develop problem-solving and teamwork skills in Cabin Crew role.
Overview
6
6
years of professional experience
Work History
Cabin Crew
Air Arabia
01.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Customer service Agent
Qatar Airways
02.2022 - 01.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist
Serena Hotel
02.2019 - 01.2021
Education
Bachelor of Science - Foreign Languages (English)
Khujand State University
Khujand01.2018
Skills
- Customer assistance
- Data entry
- Organization skills
- Reliability and punctuality
- Adaptability and Flexibility
Languages
English
Advanced (C1)
Russian
Advanced (C1)
Turkish
Upper intermediate (B2)
Persian
Advanced (C1)
Timeline
Cabin Crew
Air Arabia
01.2023 - Current
Customer service Agent
Qatar Airways
02.2022 - 01.2023
Receptionist
Serena Hotel
02.2019 - 01.2021
Bachelor of Science - Foreign Languages (English)
Khujand State University
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