Ehsun Khan

•⁠ ⁠Oversaw operations across five cities in the Northern Emirates.
•⁠ ⁠Consistently improved and sustained performance across all key KPIs within the cluster.
•⁠ ⁠Led and contributed to several high-impact projects aimed at enhancing both rider and customer experiences.
•⁠ ⁠Led the expansion initiatives in multiple cities across Northern Emirates, increasing service availability and customer choice.
•⁠ ⁠Created clear and effective SOPs for critical processes to enable smooth transitions and better understanding across teams.
•⁠ ⁠Streamlined existing processes, significantly reducing manual workload and improving team’s efficiency.
•⁠ ⁠Collaborated closely with cross-functional teams to drive key projects and deliver results.
•⁠ ⁠Focused on rider compliance to ensure the fleet adhered to all regulatory requirements.

• Responsible for monitoring and enhancing the rider's performance.
• Leading a team of Rider Coordinators and on-ground compliance team of talabat Patrollers.
• Improving the fleet appearance & rider behaviour via on ground compliance team.
• Projects managed: Expo 2020 - First POC from talabat rider logistics team.
• Launch of last mile operations of Aster Pharmacy with talabat.
• Robots launch.
• Introduction of Electric vehicles in the fleet.
• RTA Compliance.
• Liaising with the Legal and PR teams for the rider's trainings.
• Optimize current operational procedures and suggests improvements.
• Led Rider Onboarding and Offboarding in Dubai Cluster for over a year.
• Coordinating with the Fleet Partners and suggesting improvements to their fleet's overall performance.
• Manage rider roster as per the operational demand and proper allocation of shifts.
• Generates and shares comprehensive reports about team performance, mission-related objectives.
• Establish a performance improvement plan for the riders who are not adhering to the performance KPI's.

• Plan and managing fleet availability on daily basis as per the operational requirement for both B2B and B2C activities.
• Being the first point of contact for the CAFU pilots; solving their issues and order related queries.
• Assuring safety standards are implemented and followed in the day-to-day fleet/operations.
• Monitoring Operations Dashboard - B2C order related truck movements, check on inventory level and refuelling.
• Responsible for the planning & dispatching of drivers for order deliveries.
• Assist operations planning team on any urgent requirement for vehicles and pilots.
• Coordinating with the Customer Experience team on orders feedback and suggestions for improvement.
• Coordinating with the IT team on technical issues, improvements etc.
• Coordinating with the logistics team for vehicles / pilot's security passes, truck related documentations.
• Escalating the communication regarding the fleet and operational activities to Head of Operations and other related departments.
• Conduct regular meetings with pilots and transport team for feedback and suggestions.
• Reporting any Road Safety Issues, Incidents to the HSE Manager.

• Organize, plan, assign, manage and supervise overall fleet operations.
• Organize workflow and ensure that staff members comply with administrative policies and procedures.
• Ensure fleet availability to meet all requests by scheduling, forecasting and surveying current user trends.
• Assisting in the recruitment of quality riders into the fleet.
• Arrange fleets and fleets operational staff to provide support and schedule Special Event Planning.
• Maintain and monitor data management system to organize fleets as per various schedules and requests.
• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
• Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
• Analyse all opportunities and recommend ways to improve efficiency and reduce costs.
• Monitor all administrative functions as per requirement.
• Ensure compliance with applicable laws and company policies.

• Schedule daily tasks for drivers to provide vehicle delivery and pick-up in a timely manner while also ensuring efficient utilization of human resources.
• Follow the AVIS Rental procedure as per company guidelines for completing the rental process, ensuring customers are given accurate and complete information in a timely manner.
• Take full ownership of customer complaints and work with onsite and offsite teams to achieve resolution and avoid recurrences.
• Maintain reservations and follow up with customers regarding any inquiries or issues.
• Coordinating with fleet and other stations to arrange for vehicles when required. Also, ensuring that the cars are clean, full of fuel and ready for the customers.
• Cater all the walk-in inquiries for maximizing sales and services according to customer's needs.

• Assist Operations manager in day-to-day coordination and management of business operational activities.
• Monitor, control and manage business operations to meet customer expectations and company goals.
• Assign clear work responsibility to all the staff in the department and ensure that the work is performed accurately.
• Plan staff roster and operational movement charts for easy reference and flow of work.
• Assist with deviation/ last minute changes to tours.
• Oversee the maintenance and service of the fleet vehicles.
• Ensure compliance with company standards and procedures.
• Evaluate current operational performance and suggest strategic plan for improvements.

• Coordinating the day-to-day operations of the transport department.
• Responsible for all the routing and tracking of the fleet vehicles.
• Identifying operational issues, and potential opportunities.
• Resolving and managing queries and complaints efficiently.

• Support a market research project for an Internet start-up 'Bodybay.com'.
• Market (B2B) Data Collection, Analysis and Data Entry in IT systems.
• Headed a team of two project members.

• Day-to-day interaction with customers and suppliers.
• Handling incoming / outgoing calls, correspondence and filing.